The Role
The People Operations Manager will establish and standardize HR processes, manage recruitment and onboarding, and support team development, driving employee retention and performance.
Summary Generated by Built In
Pathpoint is building a modern wholesale brokerage for the $120B E&S insurance market. Today, more than 20% of commercial insurance business is placed into the E&S market, yet agents, brokers, and carriers rely on analog, inefficient, and imprecise systems, paperwork and tools in order to transact business. Pathpoint is the only wholesale distribution platform that uses technology to connect carriers and agents around the country, streamlining and automating submissions, underwriting, binding, compliance, payments, and service more through technology — all brought by a team committed to raising the bar in E&S insurance.
Pathpoint is looking to bring on an experienced People Operations (Human Resources) Manager to establish and standardize efficient people processes across the organization. The ideal candidate will need hands-on experience with recruiting, onboarding, and administration of compensation and benefit plans. The People Operations Manager will support other managers across the organization to set development plans for their team members and conduct regular evaluations designed to hold people accountable to the commitments made to Pathpoint. In short, you will own the employee life cycle end-to-end. This is your opportunity to lead the Human Resources function in a maturing organization, applying your skills and experience to enable Pathpoint to continue scaling quickly and successfully.
A transition plan will be established to familiarize the new Manager with the systems and processes currently utilized, and you will receive extensive support from legal, finance and technology operations, as you strengthen and clarify Pathpoint’s Human Resources administration.
Ideally, the appropriate candidate will work in Pathpoint’s DC office alongside our CEO, where you will have regular contact with all significant stakeholders in order to safeguard and grow Pathpoint’s human capital. Attendance in the DC office at least 3 days per week will be crucial to your success.
Requirements for People Operations Manager
- 5+ years experience in a broad spectrum of Human Resources functions, with particular expertise managing a fully-remote workforce
- Familiarity with the Sequoia HRIS or a similar Professional Employment Organization to develop and deploy recruiting, training, evaluation and compensation systems
- Ability to partner with and support managers at all levels of the company while becoming the subject matter expert for all employees’ Human Resources needs
- Strong communication skills (orally and written) using leading edge technologies including Google Suite, Lever, Notion, Slack, Carta and bespoke platforms developed internally
- Familiarity with insurance industry is a plus but not a prerequisite; our team of insurance professionals will provide all technical expertise needed to work in our environment
Responsibilities of People Operations Manager
- Architect, implement, and maintain company people operations policies and human capital development strategies
- Familiarize yourself with Pathpoint’s history, culture and dedication to the performance of our mission; drawing upon previous experience to help evaluate what has worked well and what can be improved upon
- Evaluate the talent pool and optimize the organizational structure by training the managers to conduct regular performance reviews and assess their own department’s needs and resources; establish and tune compensation and performance frameworks
- Design and implement recruiting, onboarding and off boarding policies to enhance the complete employee lifecycle process
- Become the center of excellence for employees’ benefits and welfare issues
- Maintain and improve internal communications with employees regarding human resources issues, including career pathing and enhanced understanding of the organization’s objectives
- Implement procedures for and supervise HR service providers, including Sequoia and its related vendors, recruiters, 401(k) providers and ancillary support services.
- Support the CEO and the leadership team in facilitating company events, including All Hands meetings and periodic Off-sites
- Make Pathpoint a better place to work every day and drive employee retention and performance by improving our people systems
Pathpoint's Values:
Hard Problems Drive Us: We believe the insurance industry hasn’t kept up with changing times and fixing that is a hard problem worth solving.
We Start with Why: Seek to understand what customers care about. Use data to challenge assumptions and figure out the problem.
We Take Ownership and Accountability: We think people are their happiest when they have high ownership and accountability over the problems confronting them and are empowered to move decisively to work on them.
We Work Together: Nothing happens without the individual efforts of our team members, but effective teamwork is how we build and maintain customer value.
We Move Forward: We value the ability to persist through adversity to achieve goals and believe speed plays an important role.
Pathpoint is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We are unable to provide visa sponsorship for this position at this time. By applying to this job, you confirm that you are eligible to work in the U.S. without requiring visa sponsorship now or in the future. Thank you for your understanding.
Top Skills
Carta
Google Suite
Lever
Notion
Sequoia Hris
Slack
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The Company
What We Do
Placing small E&S risks shouldn’t be hard.
Pathpoint was built to make it faster and easier for retail agents to get great E&S coverage options. Quote and bind coverage for your small business clients online with one streamlined submission. Receive multiple bindable quotes for your clients in minutes, not days.
