People Operations Generalist

Formstack improves people’s lives with practical solutions to their everyday work. We are looking for the next Stacker to help us accomplish this mission. 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, Poland and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

*This is a hybrid position in Denver, Colorado*

Who You Are

You’re a detail-oriented, organized, and proactive People Operations professional with 3-5 years of experience. You thrive in fast-paced environments and enjoy wearing many hats—whether it’s supporting new hires, streamlining HR processes, or contributing to team success. You’re a collaborative team player who can balance a high volume of tasks while ensuring operational excellence. You’re passionate about improving processes, delivering a seamless employee experience, and helping teams succeed. Above all, you’re a problem-solver with a can-do attitude who’s excited to contribute to a fast-growing global company.

What You Will Do

Reporting to the SVP of People, as the People Operations Generalist at Formstack, you’ll play a critical role in supporting and improving our core People programs and processes across the employee lifecycle. This position is key to delivering an exceptional employee experience in a fast-paced, global environment. You’ll partner closely with the People team and cross-functional stakeholders to ensure operational excellence, employee support, and seamless execution of HR processes. Strong attention to detail, a collaborative mindset, and a proactive, can-do attitude will be essential to success.

How You Will Succeed

- Own end-to-end new hire onboarding process and act as the ‘welcome wagon’ and new hire concierge, getting ‘stackers on board and up to speed as quickly as possible.

- Support the execution and day-to-day maintenance of People programs that support the Stacker lifecycle, including onboarding/offboarding, benefits administration, leave of absence tracking, performance reviews, compensation cycles, employee recognition, and compliance-related workflows.

- Be the go-to resource for all Stacker-related questions.

- Support immigration processes for Stackers in partnership with our external legal counsel. Coordinate logistics and communications for culture and engagement initiatives, working with internal teams and external vendors as needed.

- Review employment verification requests and generate responses accordingly.

- Respond to and route HR requests and concerns. Manage the People Ops ticket queue, ensuring that every request receives a response in a timely manner.

- Post job openings and manage requisitions.

- Setting up interviews and providing first class candidate experience.

- Respond to candidate inquiries promptly, fostering a positive and engaging communication process.

- Maintain data accuracy in Lever, ensuring seamless candidate tracking and up-to-date records.

- Prepare and extend offer letters to selected candidates, ensuring a smooth and professional offer process.

- Maintain employee records and HRIS data, ensuring accuracy, compliance, and timely updates.

- Partner with People Insights Analyst to support HRIS reporting and dashboards, supporting weekly reporting and ongoing people data requests.

- Help identify areas to automate or streamline processes.

- Regularly leverage HR data to make improvements to current processes, develop HR & engagement initiatives and define people processes.

- Serve as the primary point of contact for employee questions about policies, processes, and benefits, delivering a high level of customer service.

- Escalate more complex issues appropriately to the SVP, People when needed.

- Maintain up-to-date documentation of People policies, processes, and workflows.

- Help ensure compliance with federal, state, and local employment laws, as well as internal standards, through regular audits and checklists.

- Contribute to People team projects as assigned, such as process improvements, growth and development initiatives, and employee engagement surveys.

- Assist in executing engagement initiatives and supporting ongoing feedback loops.

- Perform other duties as assigned.

What We Are Looking For

- 3-5 years of People Operations or other similar experience

- Knowledge of HRIS platforms or other similar systems 

- Excellent organizational skills to manage a high-volume workload

- Ability to communicate effectively in a dynamic environment

- Strong interpersonal and relationship-building skills across teams

- Demonstrated competency with multi-tasking, attention to detail, and problem-solving skills while working in a fast-paced environment

- Excellent customer service and interpersonal skillsStrong verbal and written communication skills in communicating with employees via email, slack, and virtual meetings

- Ability to work with confidential information and deal with it appropriately

Bonus Points

- Prior experience as an administrator or end-user of Rippling, Lever and Lattice

- A passion for AI and exploring how it can drive efficiency and scale in People operations.

This is a full-time position based in our Denver office, with an expectation to be in the office 3 days per week.

What Formstack Offers for Full-Time Employees in the US and Canada:

- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.

- Monthly Health & Wellness and Technology stipends

- Flexible PTO for all employees.

- 401k & Roth w/ safe harbor match (the US and Canada)

- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job

- Extended learning opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.