People Operations Generalist

• Manage and support the full-cycle recruiting process, including job postings, candidate sourcing, screening, interviewing, selection, offers, pre-employment requirements, and onboarding.
• Partner with hiring managers to understand workforce needs, sourcing strategies, position requirements, competencies, and candidate profiles needed for successful hiring.
• Support workforce planning, retention initiatives, internal mobility, and succession efforts as needed.

Employee Relations & Performance Management

• Serve as a People Operations resource for employees and managers regarding workplace concerns, policies, performance expectations, and employee relations matters.
• Participate in and, when appropriate, conduct employee relations investigations, including gathering information, interviewing involved parties, documenting findings, and recommending appropriate next steps.
• Assist managers with coaching, counseling, written agreements, performance improvement plans, separations and other performance management processes.
• Handle sensitive employee matters with discretion, professionalism, objectivity, and appropriate confidentiality.

Employment Law, Policy & Compliance

• Maintain working knowledge of applicable federal, North Carolina, and local employment laws and regulations, including FLSA, FMLA, ADA, Title VII, PWFA, ADEA, and other employment requirements.
• Provide guidance to managers and employees regarding People Operations policies, procedures, and employment practices, escalating complex or high-risk matters when appropriate.
• Support administration of employee leave and workplace accommodation processes in accordance with applicable laws and organizational policies.
• Monitor HR practices and documentation to promote consistent application of policies and compliance with regulatory requirements.
• Support organizational compliance requirements applicable to McLeod's healthcare and substance use disorder treatment environment, including applicable CARF and NCDHHS requirements.

HR Operations & Employee Lifecycle

• Administer and support HR programs throughout the employee lifecycle, including onboarding, compensation, benefits, leave administration, performance management, employee recognition, employee changes, and offboarding.
• Support benefits administration and respond to employee questions regarding benefit programs and enrollment processes.
• Maintain accurate employee information within the HRIS and ensure appropriate documentation is maintained in personnel files.

Culture, Engagement & Learning

• Model and reinforce McLeod's organizational values in interactions with employees, leaders, candidates, and community partners.
• Partner with the Learning & Engagement Specialist to support completion of required compliance and organizational training.
• Participate in employee engagement, retention, recognition, and culture-building initiatives.
• Serve as an ambassador for the People Operations function by providing responsive, professional, and solutions-oriented service to internal customers.

Qualifications

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; an equivalent combination of education and relevant HR experience may be considered.
• Three to five years of progressive human resources experience strongly preferred.
• Demonstrated experience in recruiting/talent acquisition and employee relations required.
• Working knowledge of federal and state employment laws and HR compliance requirements required.
• Experience advising or supporting managers with performance management, corrective action, employee complaints, and workplace investigations strongly preferred.
• Experience in healthcare, behavioral health, substance use disorder treatment, or a nonprofit environment preferred.
• Experience supporting benefits, leave administration, and other general HR functions preferred.

Certifications

PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required.

Technology Skills

• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive.
• Experience working with HRIS and applicant tracking systems required. Experience with ADP or similar HR/payroll technology preferred.

Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance.

Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group term life insurance, and an Employee Assistance Program.

Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.

Generous Leave Policies: Enjoy paid time off and 9 paid observed holidays with additional leave benefits such as bereavement and jury duty.

Student Loan Forgiveness: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness (PSLF) to assist with your student loans.

Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.

SUD Professional Licensure: McLeod Centers pays for initial CADC certification or LCAS licensure, including the application fee, background check fee, board registration fee, initial exam fee, and all supervision requirements.