People Operations & Experience

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

The People Operations & Experience role is to implement scalable systems and processes to supercharge our growth whilst enhancing employee experience. In one years’ time we will be doing everything on double the scale and this individual must be a systems-thinker to lay the building blocks to ensure our hyper-growth can be achieved. Reporting into our Head of People you will have a key part in reimagining our internal systems & processes, onboarding and optimising employee experience. You’ll love this opportunity if you’re excited about owning 1-10+ scaling challenges across people, operations and support as we enter our blitz scaling era!

• Design and implement scalable processes to streamline operations and enhance efficiency.

• Partner with people and talent team to prioritise strategic initiatives aligned with function and business goals.

• Own and optimise the full HR stack, ensuring a seamless employee experience from onboarding to growth and compensation.

• Build automations and tools that improve HR efficiency - leveraging Heidi’s internal AI capabilities.

• Support the Head of People, People Partners in working with global partners (US, UK), helping local People Leads scale their markets effectively.

• Partner with leadership to reinforce strategic objectives, team OKRs, and individual goals, maintaining strong tracking and alignment.

• Continuously improve onboarding, documentation, and internal processes to enable fast, effective training for new hires.
  

We care more about attitude than experience - if you’re hungry, curious, and thrive in fast-moving environments where building relationships and solving complex problems are daily occurrences, we want to hear from you.

• Experience scaling people processes and employee experience in a hyper-growth SaaS AI lead company

• A systems-oriented problem solver who can balance pace with precision.

• Someone who thrives in ambiguity and translates chaos into clarity.

• Strong interpersonal and communication skills, with a bias for action.

• An operator’s mindset - proactive, resourceful, and comfortable wearing many hats.

• Data-driven in defining key metrics and to demonstrate people outcomes.

• Curiosity about how technology and AI can reimagine people operations and employee experience.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.