People Operations Coordinator

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Our People Services team powers the employee experience at GetYourGuide by helping people navigate the moments that matter—throughout their entire journey with us. We deliver efficient, knowledgeable, and reliable support with a compliant and empathetic approach. We’re now looking for a People Operations Coordinator (Germany) who won’t just provide outstanding day-to-day service, but will help us shift from manual execution to scalable solutions — self-service, AI-assisted support, smart knowledge bases, and automation-driven workflows. This role is based in Berlin.

• Be the main point of contact for employees, managers, and key stakeholders in our German entity, providing accurate, efficient, and compliant day-to-day People Ops support (policies, contracts, benefits, leave/absence, labor-law-related questions, and visa/admin topics where applicable).
• Ensure strong data quality and operational rigor by maintaining People records in Workday and managing requests smoothly through Jira Service Management.
• Act as an AI and automation champion within People Operations: continuously spot opportunities, test solutions and emerging platforms, and implement AI/automation (e.g., workflow automation, conversational AI, document/knowledge tools) to reduce repetitive work, speed up resolution times, and surface insights that help us serve employees proactively rather than reactively.
• Partner closely with Payroll, People Partners, People Relations, and People Systems to resolve requests efficiently, improve handoffs, and deliver a consistent employee experience aligned with our global People Services model - while championing AI-enabled collaboration across these functions.

• Bachelor’s degree (field flexible). What matters most is ownership, sharp problem-solving, clear communication, curiosity, and the ability to learn fast.
• First experience in a company environment (internship, working student, or entry-level). Bonus if you’ve supported HR Ops / People Services or other operational service teams.
• AI-native and automation-minded: you’ve actively used AI tools (e.g., AI assistants) and automation/workflow tools (no-code/low-code and/or light scripting) to redesign workflows, remove manual steps, and improve speed/quality — and you can share concrete outcomes.
• Builder mindset with “ops product” thinking: you don’t accept “that’s how we do it” — you map processes, find root causes, prototype improvements, and iterate based on feedback and data.
• Systems + data comfort: confident working with operational systems and maintaining high data quality; ideally exposure to Workday (or another HRIS), Jira Service Management (or similar ticketing), and Google Workspace.
• Excellent English (written and spoken). German and/or additional languages are a plus.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

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