The Role
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Join Us!
If you're eager to learn, provide top-notch customer service, and play a vital role in enhancing the employee experience at Zopa, apply now to join our People Operations team.
As our People Operations Coordinator, you will be a key member of the People Operations team, supporting day-to-day HR activities and delivering excellent service to our employees. You’ll collaborate closely with the People Operations team to ensure efficient operations, helping to foster an environment of engagement, compliance, and employee satisfaction. This role will be ideal for someone passionate about HR, customer service, and organizational efficiency. You’ll be provided full training and the opportunity to build a strong foundation in HR Operations & Technology.
A day in the life:
- Customer Service & Ticketing: Serve as the first point of contact for employee inquiries, ensuring timely, friendly, and effective responses. Use a ticketing system to manage and resolve queries related to HR operations, policies, and systems.
- Administrative Support: Assist with basic administrative tasks including record-keeping, managing employee documentation, and ensuring that systems are up to date.
- People Systems Support: Help administer People systems and ensure accurate data entry. Provide support in maintaining accurate employee records for reporting and system updates.
- Employee Experience: Support the People Operations team in delivering a seamless employee experience by assisting with employee inquires throughout their employee cycle.
- Issue Resolution: Assist in resolving operational issues promptly, ensuring all queries are handled and escalated appropriately.
- Compliance Support: Help track and ensure compliance with relevant HR policies and regulations by maintaining accurate records and assisting with audits.
- Knowledge Management: Contribute to the maintenance of internal People Team resources, ensuring easy access to relevant policies, procedures, and FAQs.
- Collaboration: Work closely with the broader People team and other departments to ensure effective service delivery and smooth operational processes.
- Efficiency & Improvement: Assist in identifying areas for improving service delivery, ensuring high-quality, efficient HR processes.
About you:
- Experience: You have previous experience in a HR Administrative role
- Customer Service Skills: Excellent communication skills with a strong ability to interact professionally with employees at all levels. Demonstrated ability to manage inquiries, troubleshoot issues, and maintain positive relationships.
- Organisational Skills: Strong administrative skills with a keen eye for detail and the ability to multitask effectively.
- Problem-Solving: Ability to identify solutions for employee issues and operational challenges.
- Tech-Savvy: Comfortable using systems and ticketing tools, with an eagerness to learn new software platforms.
- Team Player: Ability to collaborate effectively with colleagues across teams, supporting a unified approach to People Operations.
- Compliance Awareness: A basic understanding of compliance, data protection, and confidentiality practices.
Personal Qualities:
- Friendly and approachable with a customer-first mindset.
- Strong communicator with a high degree of professionalism.
- Willingness to learn and grow in a fast-paced environment.
- A keen interest in HR, employee services, and people-focused operations.
- A proactive, positive attitude with a focus on helping others.
This is a hybrid role with the expectation to be in the office 2 days per week.
#LI-LK1
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
