Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
People Operations Coordinator
ABOUT CONVIVA
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry, capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva helps businesses understand customer experience and engagement to maximize satisfaction, conversion, and revenue.
ROLE OVERVIEW
The People Operations Coordinator supports both full-cycle recruiting and core People Operations functions. This role assists with applicant tracking, interview coordination, and candidate experience, while also supporting onboarding, HRIS data integrity, and general employee lifecycle administration. This is a strong entry point for someone who wants to build a generalist People Operations foundation while learning to move fast, take ownership, and bring others along as they grow.
WHAT YOU GET TO DO
- Support recruiting efforts including scheduling interviews, coordinating candidate travel, reserving conference rooms, and preparing offer letters
- Create an exceptional candidate experience
- Maintain data integrity in the Applicant Tracking and HR Systems and produce ad hoc reports
- Post and maintain job postings across the website and job boards
- Manage and track recruiting campaigns (email, social, etc.)
- Process background checks
- Support new hire onboarding, including account setup requests, first-day logistics, and onboarding paperwork
- Maintain accurate employee records in the HRIS, including status changes and org chart updates
- Serve as a first point of contact for routine employee questions, escalating as needed
- Assist with compliance tasks such as ISO 270001 and SOC-2 processes and audits
MINIMUM REQUIREMENTS
- Bachelor's or Master's degree, or equivalent field-related experience
- 0-1 year of relevant experience (internships, co-ops, or campus involvement in recruiting/HR welcome)
- Naturally curious about AI tools, always exploring new ones to work faster and more accurately, without be told to.
- Resourceful: finds a path forward when the obvious one is blocked, rather than waiting for instructions
- Keen attention to detail, with strong organizational skills across calendars and competing deadlines
- Proficiency with Google Workspace; familiarity with an Applicant Tracking System (Greenhouse preferred) is a plus, not required
- Strong written and oral communication skills
- Ability to handle confidential information with sound judgment and discretion
- A track record of going deeper than required in something, driven by your own curiosity rather than a requirement
- Comfortable naming problems early rather than staying quiet to avoid friction
- Views knowledge sharing as part of the job, not an afterthought once your part is done
COMPENSATION
This role is based in our Foster City, CA office full-time. The expected hourly rate for this position is $30-$35/hr. Compensation is determined by various factors such as qualifications, experience, relevant education or training.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit www.conviva.ai.
To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.
Skills Required
- Bachelor's or Master's degree or equivalent field-related experience
- 0-1 year of relevant experience (internships, co-ops, or campus recruiting/HR involvement)
- Proficiency with Google Workspace
- Familiarity with an Applicant Tracking System (Greenhouse preferred)
- Strong written and oral communication skills
- Ability to handle confidential information with judgment and discretion
- Keen attention to detail and strong organizational skills
- Resourcefulness and proactive problem identification
- Curiosity about and willingness to explore AI tools to improve work
- Willingness to share knowledge and collaborate
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
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