We have an incredible opportunity to join us here at Phoenix Group as a People Operations Consultant (journeys) in our People Operations Team, within the colleague Experience and Operations area of our People Function. We’ll be hosting a virtual open forum on if you would like to hear more about this role and ask any questions.
Job Type: Fixed Term Contract - 12 months
Location: Telford or Edinburgh – Hybrid working is in place with weekly office attendance.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.
Closing Date: 16/10/2026
Salary and benefits: £33,200 - £36,000 DOE plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The Role
We are currently recruiting for People Operations Consultants to join our People Operations Team within the Colleague Experience and Operations area of our people function. As a People Operations Consultant the aim is to deliver a consistently positive and seamless experience for all colleagues across all journeys. The role requires the ability to thrive in a fast-paced environment, with a strong focus on providing high quality services, through both personal interaction and digital solutions.
Key Responsibilities
- Delivering exceptional experiences
- Serve as a subject matter expert (SME) across the full employee lifecycle – from onboarding to offboarding and all the key moments in between
- Manage colleague queries and requests with empathy, efficiency and professionalism, ensuring timely and effective resolution.
- Apply strong problem-solving skills to investigate and resolve complex scenarios, consistently delivering appropriate outcomes
- Collaborate with third party providers and operational leaders to ensure service delivery meets organisational high standards
- Always ensure full compliance with legal requirements and internal policies
What we are looking for
This role goes beyond expertise in People Journeys – its about championing the colleague experience - whether resolving complex queries, streamlining processes, or supporting strategic initiatives, the work contributes to building a workplace where individuals feel supported, valued and empowered to thrive
Essential Criteria
- Up to date knowledge of managing journey processes across all journeys with the ability to understand the system, the current issues and identify the right solution
- Experience of implementing a solution/change to a journey and the output of the change
- Proven examples to showcase excellent communication skills to deal with key stakeholders and external parties
- An understanding of dealing with disgruntled customers, taking ownership and closing down noise without escalation
- Previous experience of dealing with complex scenarios and managing this through to successful solutions.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
Find out more about working at Standard Life
- Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
#LI-CN1 #LI-HYBRID
Skills Required
- Up-to-date knowledge of managing processes across the full employee lifecycle and identifying appropriate solutions
- Experience implementing solutions or changes to employee journeys and evaluating their outcomes
- Proven excellent communication skills when dealing with key stakeholders and external parties
- Experience handling disgruntled customers, taking ownership, and resolving issues without escalation
- Experience managing complex scenarios through to successful resolution
What We Do
Standard Life champions the belief that everyone’s journey to and through retirement can be better, using our size, expertise and influence - to shape the world our customers will retire into.
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