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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
We are looking for an experienced Human Resources expert who will serve as a strategic partners and advisor to business leaders, contributing to the alignment of Human Resource practices with the overall business objectives.
Strategic POP Partnership: Collaborate with stakeholders to develop POP strategy aligned with business goals in dedicated business areas. Provide guidance and support to leaders in performance and talent management, employee and leadership development, organizational development, change management, engagement, compensation, and budgeting processes in dedicated business areas. Support stakeholders in any phase of the Employee Journey based on business area needs. Drive and contribute to related projects at the business area and department level.
POP Programs and Initiatives: Contribute to POP programs, projects, and initiatives in a co-creator or participant role. Act as the voice of business, providing inputs to ensure alignment with business needs and objectives.
Employee Relations: Act as a point of contact for employees on employee relations matters. Handle employee grievances and resolve complex conflict situations.
POP Processes: Suggest improvements for POP processes. Execute POP processes in the business area.
HR Policy & Compliance: Ensure adherence to employment laws, regulations, and company policies, providing guidance and support on POP compliance matters.
Stakeholder Collaboration: Partner with leadership within the business area, providing POP insights and solutions that contribute to their success. Represent POP function in business meetings, projects, and initiatives, to contribute with POP insights in driving business strategy, growth, and challenges. Collaborate with POP colleagues to ensure alignment and high-quality deliverables.
Industry Research and Best Practices: Stay up-to-date on industry trends, research, and best practices in the POP area. Propose and implement continuous improvement of POP processes and approaches based on current trends and research.
Coach and mentor: Onboard new team members. Act as a coach to the team and business on relevant topics.
Requirements for this position:
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Bachelor’s or Master’s degree in Business, Economics, or Management.
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5+ years of progressive HR experience
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Experience in a fast-paced industry in an international environment
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Fluent in written and spoken English (additional languages are a plus).
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Proficiency in HR analytics and HRIS tools (e.g., Workday or similar).
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HR certification is a plus.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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