Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are seeking a People Operations Associate to support team members throughout the full lifecycle at Charles IT. This role will focus on onboarding and offboarding, team member support, and HR administration, while contributing to team member engagement and development initiatives across the organization.
Responsibilities
- Serve as a point of contact for employee inquiries related to policies, handbook, and benefits
- Support and promote a positive employee experience through advocacy and relationship building
- Coordinate onboarding and offboarding processes
- Prepare and distribute offer letters, build project setups, and support onboarding logistics
- Support the new hire experience, including structured check-ins and satisfaction tracking
- Administer HR systems (Paylocity), including audits, documentation management, and compensation updates
- Support benefits administration, including 401(k), open enrollment and employee perks programs
- Conduct employee check-ins to support performance, development, and career progression
- Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys
- Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up
- Review timesheets for accuracy and track certification progress
Requirements
- Bachelor's degree in human resources or a related field, or equivalent experience
- One to Two years of experience in Human Resources or People Operations
- Professional HR certification preferred
- Strong communication and interpersonal skills
- High level of organization and attention to detail
- Ability to manage sensitive information with discretion and confidentiality
- Experience with HRIS platforms
- Ability to effectively manage multiple priorities in a fast-paced environment
Benefits
Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.
Commitment to Inclusion: Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
Skills Required
- Bachelor's degree in human resources or a related field, or equivalent experience
- One to two years of experience in Human Resources or People Operations
- Professional HR certification
- Strong communication and interpersonal skills
- High level of organization and attention to detail
- Ability to manage sensitive information with discretion and confidentiality
- Experience with HRIS platforms (e.g., Paylocity)
- Ability to effectively manage multiple priorities in a fast-paced environment
Charles IT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charles IT and has not been reviewed or approved by Charles IT.
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Retirement Support — An automatic 3% 401(k) contribution is offered alongside standard retirement coverage. This consistent employer contribution stands out for a company of this size.
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Equity Value & Accessibility — An employee stock ownership plan is available to provide ownership opportunities. This adds long-term value potential alongside traditional benefits.
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Career-Linked Recognition & Rewards — Training and certification incentives are tied to raises, title changes, and bonuses. Dedicated paid training time and covered exam costs reinforce a clear link between skill growth and rewards.
Charles IT Insights
What We Do
Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snow storm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.
