What you'll do:
- Assist with onboarding and offboarding processes, documentation, and system access.
- Maintain accurate employee records in HRIS, benefits systems, and internal tracking tools.
- Assist with benefits administration and employee inquiries.
- Support HR compliance with federal, state, and local regulations.
- Help develop and maintain employee policies, handbooks, and documentation with People Ops Manager.
- Screen incoming HR correspondence and escalate time-sensitive matters to People Ops Manager.
- Coordinate recruiting processes and help ensure a smooth candidate-to-employee transition.
- Assist with reporting, audits, and data hygiene for operational accuracy.
- Support company-wide people programs including performance cycles, engagement initiatives, learning opportunities, and recognition programs.
- Help organize our annual company offsite (previous locations: Tokyo, Dubai, Hawaii).
- Build scalable People Ops systems, templates, and workflows.
Skills and Experience:
- 1–3 years in People Operations, HR, or related operations role.
- Startup, tech, or high-growth experience preferred.
- Bachelor’s degree in HR or related field, or equivalent experience.
- Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar).
- Familiarity with HR tools and systems (HRIS, performance management).
- Detail-oriented with strong organizational and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience with PEO (Justworks) and benefits administration a plus.
Why You'll Love This Role:
- Hands-on experience across the full employee lifecycle.
- Direct exposure to building People Ops processes and systems.
- Opportunity to support high-impact cultural moments like global company offsites.
- Collaborative, fast-paced, hybrid work environment in New York City.
- Growth and professional development opportunities within a scaling organization
Benefits
- $100/mo USM credit for your phone / family / friends etc
- Gym Reimbursement
- Flexible PTO
- Medical, Dental, and Vision Plans
Top Skills
What We Do
At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design.
Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service.
US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.
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