People Operations Associate

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a People Operations Associate for our People & Culture team.

This is a remote role which may require occasional travel to our main office in New Hyde Park, NY. Location preference: NY tri-state area.

Department & Position Overview:

The People Operations Associate is a critical administrative support role in our growing People and Culture team.  This role directly helps support the People Operations team, our business, and employees in innovative, forward-thinking ways. Our team moves beyond traditional human resources practices by creating customized solutions that meet our unique business needs. Our culture thrives on creativity, collaboration, and teamwork, and as we rapidly grow in the healthcare space, it's an exciting time to join and make an impact.

The People Operations Associate is the foundation of the team, supporting data entry processes and programs throughout the  employee lifecycle. If you’re excited to learn about many aspects of people operations and human resources, while collaborating to build out infrastructure and support a great culture as we continue to grow, keep reading!

Everyday You Will:

Data Entry & HRIS Management:

• • Perform accurate and timely data entry into the HRIS system, ensuring the integrity of employee records for new hires, promotions, transfers, and other updates
  • Regularly audits on all data entered to ensure accuracy and compliance with company policies and legal requirements
  • Maintain detailed records of employee information, ensuring data is always up to date and confidential

Onboarding & Employee Records:

• • Manage the collection and entry of all required onboarding documents, ensuring that new hires are set up in the system before their start date
  • Update and maintain personnel records, ensuring that all changes (e.g., promotions, terminations, transfers) are processed and filed correctly
  • Assist in managing the offboarding process by ensuring proper documentation and system updates

Customer Service & Employee Support:

• • Provide excellent customer service by responding to employee inquiries regarding payroll, benefits, time off, and other HR-related issues. Monitor and manage incoming employee email requests to the PeopleOps inbox, ensuring that questions are answered or escalated promptly to appropriate departments (e.g., payroll, benefits, IT) as needed
  • Serve as the first point of contact for all employee-related questions, ensuring quick and helpful responses or forwarding complex issues to the appropriate team
  • Track and follow up on employee requests to ensure they are addressed in a timely manner

Process Improvement:

• • Identify opportunities to streamline data entry processes and improve the overall efficiency of people operations tasks
  • Suggest improvements to customer service workflows to enhance the employee experience when handling requests and inquiries

General Administrative Support:

• • Provide administrative support to the People Operations team by assisting with filing, document preparation, template design and report generation upon request
  • Support the team with additional data entry tasks related to employee changes, benefits, and compliance documentation

Ideal Candidate Will Possess:

• Minimum of 2 years experience working in a human resources administrative function
• Bachelor’s degree preferred
• Experience with HRIS and data entry, mapping, tracking, auditing and reporting
• Exceptional attention to detail
• Discretion with highly confidential information
• Strong organizational skills
• Hands-on self-starter with out of the box  problem-solving skills
• Excellent communication skills, both written and verbal
• Passion for leveraging systems and technology to improve the employee experience
• Curiosity and excitement for multiple areas of human resources
• Strong competence in HRIS, Excel, Word, G Suite;, and a variety of technology platforms
• Strong design skills for creating and updating presentations (Canva, PPT) 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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