People Operations Analyst (Hybrid)

Please note that this role is hybrid and would require an in-office presence of three (3) days per week between Tuesday-Thursday in our Chicago Loop office (located at 175 W Jackson Blvd, Chicago, IL 60604). 

About Axiom

As the leading alternative legal services provider globally, Axiom gives in-house legal teams on-demand access to top legal talent and lawyers — deployed when, where, and how clients need it, for up to 50% less than national law firms. Axiom's network of 14,000+ legal professionals includes 4,000+ lawyers with Fortune 500 experience, delivering AI-enabled legal services across more than 12 practice areas. Trusted by 75% of the Fortune 100 and thousands of mid-market leaders, Axiom ranks #1 among Alternative Legal Service Providers in 8 of 9 performance categories — including talent quality, breadth, productivity, and client experience — according to a top 5 global consulting firm. Across more than 3,000 engagements annually in 6 regions and 4 continents, 93% of clients rate Axiom lawyers as good as or better than top law firm attorneys, with 96% client satisfaction and measurable cost savings that reduce outside counsel spend without sacrificing quality. Stop overpaying for law firm work. Start with Axiom.

About the role

Axiom is seeking a People Operations Analyst to join our Chicago location. This role forms part of the People at Axiom (PAX) function and will involve execution of a range of operational processes and management of pre-employment checks for all North American legal talent and HQ candidates. This is a position for someone who connects naturally with an array of stakeholders, has strong organizational skills with excellent attention to detail, and has the confidence to communicate effectively with a global workforce. 

Responsibilities include:

[55%] - Processing of pre-employment checks: 

• Coordinating the end-to-end management of our due diligence process for legal talent across North America. With team coverage for international locations (UK, Hong Kong, Singapore, Australia) when necessary.

• Independently managing own workload to effectively process background checks, right to work verification, and managing pre-employment paperwork. 

• Proactive decision making to resolve screening issues (e.g. data inconsistencies) and escalating to Associates or manager where appropriate to achieve 100% screening completion in all cases.   

• Contributing to weekly progress meetings to review turnaround times and completion rates against agreed SLAs. 

• Monitoring automated employment agreements for new hires and ensuring 100% completion rate by start date. Proactively escalating to Associate levels and Talent Success Partners to meet deadlines.  

[30%] - Responsible for actioning a wide scope of operational business processes: 

• Direct engagement with new hires and hiring managers to answer onboarding questions and to offer live support with onboarding completion in our HRIS, Workday. 

• Daily review of onboarding progress trackers for all hired candidates in North. Responsible for daily check and chase approach to drive completion times to within 3 days. 

• Daily processing of new legal talent hires in North America. Committing to 24-hour turnaround from when hires are first triggered. 

• Processing absence returns and job updates for legal talent employees returning to active engagement.  

[10%] - Commercial pipeline support: 

• Independently managing client attestation requests, contributing to client surveys and Request For Proposal (RFP) documents, and knowing when to escalate as necessary. 

• Flexible and commercially sensitive approach to workload management. Able to re-prioritize quickly to respond to, and resolve, urgent commercial requests. 

[5%] - Reporting and auditing: 

• Contributing to internal audits to stay ahead of client audit requests and ensure compliance with client screening requirements. 

About you

• Previous experience of working towards targets/KPIs. 

• Experience handling multiple tasks simultaneously, adapting to changes, and being able to creatively problem solve. 

• Legally eligible to work in the Unites States of America.  

• Undergraduate degree in a relevant discipline (or sufficient work experience in lieu of degree). 

• Highly organized and effective at managing own workload within competing deadlines. 

• Confident in applying own judgement and taking initiative to deliver against targets. 

• Able to follow internal process guides and repeat processes quickly with low error margin. 

• Team player who can confidently develop and maintain remote relationships. 

Our ideal candidate

An enthusiastic and motivated professional with an interest in People Operations. The successful candidate will become familiar with many of the operational processes of the organization and will learn an array of skills as they partner with stakeholders across Axiom’s functions. This is a position for someone who is detail-oriented and can be effective in learning and managing a wide scope of activities. The candidate will be confident, direct, and determined in the pursuit of maintaining 100% compliance within tight turnaround times. 

Axiom’s total rewards philosophy is to be transparent and equitable with all job candidates. The annual base salary range for this role located in Chicago, Illinois is $52,000 - $60,000 + 10% bonus depending on experience. You can also participate in our benefits programs that include healthcare, life and disability coverage, 401K with company match, paid sick and personal time off, paid parental leave and more. Please note that the final compensation is determined by several considerations, including the quality of your experience and expertise, your ability to immediately contribute to Axiom, your potential to move up to the next level, the market you are located in, and other business considerations.

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [email protected] and include “Applicant Accommodation” in the subject line.