People Operations Administrator

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

Edelman is a dynamic communication and advertising agency dedicated to delivering innovative solutions to our clients. We pride ourselves on our creativity, passion for excellence, and collaborative work culture. We are seeking a talented People Operations Administrator to join our People team with a key focus on driving People Operations across the EMEA region.

The Role

As the People Operations Administrator, you will play a vital role in managing various People tasks to ensure the smooth operation of our workforce. Your responsibilities will encompass a range of administrative duties, employee support services, and close collaboration with our People Operations Team across EMEA to streamline HR processes and maintain consistency across locations.

We’re looking for a positive, thoughtful, and industrious HR professional who wants to make a firm-wide impact by contributing to a positive Edelman employee experience in our EMEA regions.

Duties include (but are not limited to), Recruitment & Onboarding:

• Coordinate the new hire orientation and onboarding activities in line with People Operations EMEA, liaising with the People teams across EMEA to ensure a seamless integration.
• Respond to candidate queries relating to their new hire documentation, escalating such to the HRBP where relevant.
• Ensure new hire documentation is processed in time for payroll and be on hand to manage day to day queries
• Support with the onboarding induction program run bi-weekly across EMEA

Employee Records Management:

• Maintain accurate and up-to-date employee records, ensuring alignment with HR policies and procedures established by People Operations
• Collaborate with People Operations team to ensure consistency in data management and compliance with local regulatory requirements.
• Responsible for local invoices and raising of purchase orders
• Support with the processing of Holiday and absence for the Netherlands and across other EMEA markets 

Benefits Administration:

• Serve as a liaison between employees and People Operations, EMEA to address benefit-related inquiries and facilitate enrollment processes.
• Manage and respond to ad hoc benefits questions and escalate when necessary. 

HR Policies and Procedures:

• Communicate HR policies and procedures to employees, ensuring alignment with guidelines established by People Operations.
• Collaborate with local HR Business Partners to update and maintain the employee handbook and other relevant HR documentation.

Payroll support:

• Collaborate with EMEA Payroll to ensure accurate and timely processing of payroll for employees.
• Provide support for holiday administration and escalating basic payroll discrepancies.

Offboarding processes:

• Manage local processes such as employment verification; LOA verification; liaison with payroll, health insurances, government bodies and document filing / storage
• Support with conducting exit interviews and processing termination paperwork.
• Coordinate with relevant departments and EMEA People Operations to ensure smooth transitions and completion of necessary tasks, such as returning company property and updating records.

Query Management:

• Managing Level 0 queries through the ServiceNow ticketing system and escalating when appropriate to the HR Business Partners
• Provide support and cover for People Operations team members in periods of absence.

HR Reporting:

• Process basic level data requests.

General Support to the People Business Partner:

• Collaborate and provide support to the People Business Partner based upon projects or activities agreed with the EMEA People Operations Lead.
• Be an advocate for local best practices across EMEA. 

Requirements:

• Previous experience in HR administration, preferred.
• Basic knowledge of local employment laws and regulations.
• Proficiency in HRIS software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Collaborative mindset with the ability to work effectively with a shared service center
• Can do attitude, be someone who is prepared to multitask and can provide administrative support at all levels
• Has a great attitude and responds well during periods of change
• Ability to speak and write in English and Dutch is essential.

#LI-LV2

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.