Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Role Summary
We are seeking a People Operational Excellence Specialist to evolve and scale how work gets done across People Operations. This role will combine HR operations, process design, digital enablement, and AI, with the expectation of simplifying, standardizing, and scaling People processes so our teams can move faster and with greater impact.
You will support redesigning end-to-end People Operations processes by embedding AI-enabled capabilities and automation. As a critical connector between People and IT, you will translate People needs into platform requirements and help shape how Workday, ServiceNow, and emerging AI solutions work together to support a scalable, data-driven Shared Services model.
Responsibilities
- Support People Operations by applying AI, workflow automation, and better knowledge management. You will help teams move from manual, reactive work to proactive, strategic impact to improve experience, quality, and capacity.
- You will connect People Operations and Systems, ensuring that our technology stack (Workday, ServiceNow, Greenhouse, and new AI tools) are
- Support and document the interdependencies between processes, requirements, teams involved, systems used and impact of changes proposed/implemented.
- Deep understanding of, and experience in, Workday to provide a consultative experience for the People Operations team
- Manages the intake of new complex processes and/or process changes and liaises with People Operations Partner as necessary.
- Uses data to drive decision making for areas of improvement as well as for measuring success.
- Lead initiatives that optimizes work across People Operations, identifying what should be standardized, centralized, or redesigned.
- Proactively reviews existing processes, procedures and interdependencies and identifies AI and automation opportunities for proposal, prioritisation and implementation
- Build strong partnerships with COEs, People Partners, IT, and People Operation to determine where work should live over time; guide transitions, ensuring continuity, quality, readiness, aligning priorities, sequencing, and messaging with strong measurement and feedback loops.
- Support the evolution of the People Operations Shared Services model.
- Own end-to-end process improvements across People Operations..
- Lead change management, communication, and adoption strategies for work transitions, process redesign, and new digital capabilities ensuring processes are clearly documented and accessible for a seamless transition. Establish common standards for process design, documentation, and handoffs in the process.
Required Qualifications
- 5+ years of experience in People Operations, HR transformation, operational excellence, or related fields within complex, scaling organizations.
- Demonstrated experience leading process redesign, work transitions, shared-services enablement, or HR operating model changes.
- Strong working knowledge of People technology ecosystems, including Workday and ServiceNow, and familiarity with ATS platforms (e.g., Greenshouse) and how workflows, data, and integrations support People processes.
- Familiarity with AI and automation concepts (e.g., workflow automation, knowledge management, agent assist, analytics) and their application within service delivery or operational environments.
- Proven systems thinker who can connect strategy, operations, experience, and technology into actionable roadmaps.
- Experience partnering closely with IT and digital teams to define requirements, evaluate solution options, and prioritize work across platforms.
- Bachelor’s degree required; advanced degree or equivalent experience preferred.
Preferred Qualifications
- Experience in high-growth technology environments.
- Background in Lean, Six Sigma, design thinking, or service design applied to People/HR processes.
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The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Skills Required
- 5+ years of experience in People Operations, HR transformation, operational excellence, or related fields
- Demonstrated experience leading process redesign and shared-services enablement
- Strong working knowledge of Workday and ServiceNow
- Familiarity with AI and automation concepts
- Bachelor's degree required; advanced degree preferred
Okta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Okta and has not been reviewed or approved by Okta.
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Healthcare Strength — Health coverage spans medical, dental, vision, mental-health support, and income protection, complemented by preventive care options and wellness resources. These elements indicate robust coverage for both routine needs and more complex situations.
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Parental & Family Support — Policies include paid parental leave, adoption and surrogacy assistance, and fertility and family‑building benefits. Caregiving resources and flexible arrangements help employees navigate family responsibilities.
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Leave & Time Off Breadth — Flexible or unlimited PTO, separate sick time, paid holidays, and a company Wellbeing Week provide multiple avenues for time away. This breadth supports rest, recovery, and work‑life balance.
Okta Insights
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
