People Insights Analyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

Position summary:
As an Insights Analyst, you'll contribute to data analysis and insights generation, utilizing modern BI tools, while also demonstrating basic knowledge of data preparation and querying methods. Your role involves understanding customer needs within the organization, adhering to customer experience best practices, and participating in innovation and continuous improvement efforts. You'll also leverage digital tools for collaboration, apply a data-driven framework to problem-solving, and uphold data quality and privacy standards.

Reporting & Data Analysis:

• Demonstrates an understanding of data analysis and insights generation

• Proficiency in utilizing modern business intelligence (Qlik, Tableau, etc.)

• Basic knowledge of data preparation and querying methods

• Knowledge of Workday reporting and dashboarding solutions (Report writer & designer), or other HCM or ERP system

Customer Delivery & Centricity:

• Has basic understanding of the business and functions within the organization and their needs

• Adheres to customer experience best practices and meets minimum requirements for customer feedback

Digital, Data Acumen & Responsibilities:

• Leverages digital tools for collaboration and co-creation.

• Embraces learning technologies to further development

• Applies a data-driven framework to define and diagnose the problem, analyze data and make actionable recommendations

• Acts as a data guardian, respecting data quality, governance and privacy

• Participates within the global Insights Analyst Community

• Participates in work within the Area of Practice within their role

• Participates in innovation and continuous improvements efforts

Core Skills & Capabilities:

• Stakeholder Management & Collaboration: Building strong relationships and fostering open communication to align teams and drive successful outcomes.

• Business Acumen & Agile Methodologies: Leveraging strategic insights and adaptive frameworks to enhance efficiency and innovation in dynamic environments.

• Growth Mindset & Data Analysis: Embracing continuous learning and data-driven decision-making to drive improvements and optimize performance.

• Customer-Centricity & Digital Acumen: Delivering impactful solutions by prioritizing user needs and leveraging digital tools and data insights effectively.

Who you are:

• We are seeking an individual with a BS degree in a quantitative discipline and 2+ years of relevant experience, or equivalent combination

• Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.

• Travel - Minimized by leveraging virtual collaboration methods

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.