People Generalist

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

Work with us

At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022.

We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!

Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions - coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.

About the role

We are looking for a passionate People Generalist to join our driven People Team at Moonpig Group.

As a People Generalist, you'll work at our Tamworth Operations site in the UK and report into the People Partnering team. You will be responsible for providing comprehensive HR support and guidance to employees and management across the employee life cycle, inclusive of but not limited to; employee relations, on/off boarding, performance management, learning & development, HR administration (inclusive of data support for ensuring accuracy of monthly payroll), as well as temp recruitment support. 

A key aspect of the role is to coach and guide managers, ensuring they are empowered to take ownership of their teams and people-related issues. Our philosophy is that managers are responsible for looking after their employees, with HR acting as a supportive partner, providing guidance and tools to help managers effectively lead and develop their teams.

Key Responsibilities:

• Serve as the primary point of contact for UK-based (inclusive of Guernsey) employees and managers, providing guidance on company policies, procedures, and employment law.
• Act as a trusted advisor on employee relations matters, managing issues such as grievances, disciplinary actions, absenteeism, and performance management from investigation through to resolution across the UK. 
• Ensure ongoing compliance with employment law, regulations, and internal policies, and supporting internal audits related to HR practices. 
• Collaborate with Operations and the Payroll team to ensure timely and accurate data processing, inclusive of overtime.
• Support on cyclical activity within Operations, such as performance and talent management, engagement and ways of working initiatives, working closely with the Operations Management Team, as well as the wider People Partnering team.
• Assist Operations Management (inclusive of site management) with appropriate change management initiatives, including workforce planning, ensuring communication and support for affected employees.
• Oversee the Operations employee representation body, ensuring broad and effective representation to foster a positive working culture across all sites. This includes managing re-elections, providing training, and leading collective consultations as required.
• Work with L&D to identify training needs and coordinate & facilitate relevant initiatives to enhance employee skills, knowledge & ensure compliance within our UK factories.
• Maintain accurate and up-to-date employee records in line with data protection regulations.
• Promote a culture of diversity and inclusion initiatives, ensuring fairness in all aspects of the employment processes.
•  Being proactive with data, preparing reports, metrics, and analysis where required to provide insight to positively impact the organisation.

You'll be a great fit if you have:

• Previous experience as a People Generalist, preferably in an Operations or Manufacturing environment.
• Solid understanding of UK employment law and best practices with demonstrated ability to manage complex ER case work from start to finish, it would be preferable if this knowledge also included Guernsey.
• Strong problem-solving skills and the ability to propose effective solutions based on data and information analysis.
• Excellent communication skills with the ability to engage stakeholders at different levels.
• Proven conflict resolution and mediation skills to resolve workplace issues in a fair and impartial manner.
• Strong attention to detail and the ability to prioritise tasks.
• Experience working in a busy function and handling multiple projects simultaneously.
• Experience with HRIS platforms for managing employee data, reporting, and payroll processing.
• Experience working with a variety of differing levels of stakeholdersStrong data analytical skills, and evidence of using this to proactively support the organisation. 
• CIPD or other HR-related qualifications (desirable).

Want to hear more? 

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.