NOTE: This position is onsite at our Tallahassee, FL People First Service Center. This is not a remote opportunity and we are not able to support relocation for this position.
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
To learn more about us, visit stradaglobal.com
People First Operations Specialist (Multiple Openings)Location: Tallahassee, FL (On-site)
About the Role
Strada is growing our People First Operations team supporting the State of Florida. We are hiring multiple full-time Operations Specialists across several specialized teams within our service center.
These positions are ideal for individuals who enjoy solving problems, working with data, researching complex issues, and improving processes in a structured, fast-paced environment. While each team supports a different function, all roles focus on delivering accurate, timely, and high-quality service through back-office operations.
Candidates hired through this posting may be placed on one of several teams based on their background, experience, and business needs.
Depending on your assigned team, responsibilities may include:
Process high-volume transactions while maintaining a high level of accuracy.
Research and resolve complex issues using multiple systems and internal resources.
Review, validate, and update employee, participant, or financial records.
Process work tickets while meeting established service level agreements and productivity goals.
Perform detailed data entry and documentation to support audit and compliance requirements.
Analyze information, identify discrepancies, and determine appropriate resolutions.
Navigate multiple applications simultaneously, including HR, financial, and case management systems.
Collaborate with internal teams to resolve escalated or time-sensitive issues.
Follow established operating procedures while identifying opportunities to improve processes.
Maintain detailed records of work completed and communicate outcomes clearly.
Meet quality, accuracy, and daily performance metrics in a production environment.
Candidates may be considered for one of the following operational teams:
Fiscal & Reconciliation Operations
Support the financial administration of employee benefit programs through payment processing, account reconciliation, financial research, and issue resolution. This team manages premium payments, refunds, payment discrepancies, journal transfers, and other fiscal transactions while maintaining strict accuracy and compliance standards.
Case Management Operations
Support employee and participant accounts by researching and resolving account-related requests, processing profile updates, handling complex benefit cases, and ensuring accurate maintenance of records within multiple systems.
Tier II Problem Resolution
Serve as an advanced resource for complex customer issues that require detailed research, critical thinking, and independent decision making. This team resolves escalated inquiries, documents case activity, provides recommendations, and partners with internal teams to deliver timely resolutions.
Tier II Benefits Case Team
Process complex benefits transactions including escalations, appeals, COBRA enrollments, and specialized case work. Team members serve as subject matter experts, provide operational support, and help maintain quality standards across the service center.
We're looking for professionals who enjoy solving problems and working in a structured operational environment.
Successful candidates will have:
High school diploma or equivalent required.
Experience in a call center, shared services, customer service, operations, benefits administration, payroll, financial services, or another high-volume processing environment.
Strong critical thinking and analytical skills with the ability to research issues and determine appropriate resolutions.
Excellent attention to detail and data accuracy.
Strong organizational and time management skills.
Ability to prioritize multiple tasks while meeting deadlines and productivity expectations.
Strong computer skills with the ability to learn multiple systems quickly.
Experience navigating several applications simultaneously.
Strong written and verbal communication skills.
Ability to work independently while contributing to a collaborative team environment.
Process-driven mindset with a commitment to quality and continuous improvement.
Preferred Qualifications
Experience with benefits administration, HR operations, payroll, accounting support, fiscal operations, reconciliation, banking operations, or case management.
Experience processing high-volume transactions.
Knowledge of SAP, HR systems, CRM platforms, or case management systems.
Experience working with service level agreements (SLAs) and performance metrics.
Experience creating, following, or improving Standard Operating Procedures (SOPs).
Familiarity with public sector or government-supported programs is a plus.
- Full-time, on-site position in Tallahassee, Florida.
- Fast-paced, production-based service center supporting the State of Florida.
- Structured work environment with defined productivity and quality expectations.
- Team-oriented culture focused on collaboration, accountability, and continuous improvement.
If you enjoy solving complex problems, working with data, improving processes, and making an impact behind the scenes, we'd love to hear from you!
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$33,040.00 - $61,360.00Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Skills Required
- High school diploma or equivalent
- Experience in a call center, shared services, customer service, operations, benefits administration, payroll, financial services, or other high-volume processing environment
- Strong critical thinking and analytical skills with ability to research issues and determine resolutions
- Excellent attention to detail and data accuracy
- Strong organizational and time management skills
- Ability to prioritize multiple tasks while meeting deadlines and productivity expectations
- Strong computer skills and ability to learn multiple systems quickly
- Experience navigating several applications simultaneously
- Strong written and verbal communication skills
- Ability to work independently while contributing to a collaborative team environment
- Process-driven mindset with commitment to quality and continuous improvement
- Successful completion of background checks where permitted by law
- Experience with benefits administration, HR operations, payroll, accounting support, fiscal operations, reconciliation, banking operations, or case management
- Experience processing high-volume transactions
- Knowledge of SAP, HR systems, CRM platforms, or case management systems
- Experience working with SLAs and performance metrics
- Experience creating, following, or improving Standard Operating Procedures (SOPs)
- Familiarity with public sector or government-supported programs
Strada Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Strada and has not been reviewed or approved by Strada.
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Wellbeing & Lifestyle Benefits — Flexible/remote work is consistently highlighted as a key positive that supports work-life balance. Feedback suggests flexible working options are embedded in culture and careers messaging.
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Leave & Time Off Breadth — PTO policy is described as good, with time off standing out as a strong aspect of the package. Feedback suggests a broad range of offerings complements time away from work.
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Retirement Support — A 401(k) match is available, with some noting solid retirement plan options. Feedback suggests the match structure provides meaningful baseline support when employees contribute.
Strada Insights
What We Do
We believe that the most advanced companies are driven by people. Bringing people together and forging deep partnerships is what ultimately enables businesses to thrive. Our team of over 8,000 experts bring decades of expert knowledge and experience to help businesses across the globe. We design and deliver at scale, providing leading edge solutions and technologies to over 1,400 customers across 33 countries, supporting our clients every step of the way.
