People Experience Technology Solutions Consultant

Description
The Solutions Consultant, People Experience Technology is an experienced, hands-on practitioner who helps translate business problem statements into practical technical approaches, ensuring we use the right technology in the right way across our HR tech stack.
This person understands platform capabilities, designs and documents end-to-end solutions, and partners closely with execution teams, developers, and vendors to help them deliver planned results consistently.
They actively support and reinforce our technology strategy and intent in day-to-day design and delivery forums, raising risks and tradeoffs and helping keep work aligned without creating bottlenecks.
Key Responsibilities:

• Partner with process owners and SMEs to understand our current and future state processes across the employee lifecycle and how our operations team supports these processes.
• Facilitate technical design discussions and help solutions for HR Service delivery, core HCM, Automation and AI implementation initiatives ensuring work is well defined before it reaches execution pods.
• Create data flow and context diagrams to help articulate how applications integrate together to support end-to-end employee journeys across Workday, ServiceNow HRSD, AskGM (AI Assistant) and other tools.
• Present solution options to align stakeholders and communicate complex technology topics in plain language.
• Analyze how platform capabilities map to business needs and recommend when process changes might be a better fit than complex / custom builds, escalating major decisions to leadership as appropriate.
• Ensure technical solutions are sustainable and align with our operational model with IT, People Service Center and other stakeholders.
• Build strong, trust-based relationships with People Services and HR Operations leaders, IT, vendor partners and other COE SMEs as needed.
• Collaborate with IT to ensure alignment on governance and enterprise architecture standards while respectfully challenging roadblocks as appropriate.

Required Qualifications:

• 5+ years of experience in HR Technology implementation with at least 2+ years focused on configuration of ServiceNow HR Service Delivery (HRSD) or Workday.
• Demonstrated experience supporting the design and delivery of end-to-end HR processes that span multiple systems and teams.

Preferred Qualifications:

• Experience integrating automation tools and other technologies with enterprise SaaS solutions.
• Experience working with People Services (shared services) and increasing efficiency of Tier 0/1/2 support.
• Experience collaborating with engineering to build tech solutions based on design.

#LI-HP2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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