If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.
Think loyalty programs and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.
With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.
Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.
We’re looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement.
In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations.
This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.
What You’ll DoOffice Operations & Facilities- Lead daily office logistics, operations, and administration for the New York site
- Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
- Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
- Oversee office supplies, snack and catering orders, deliveries, and workplace standards
- Manage lunch reservations and monitor seating plans
- Track monthly facilities and budget reports
- Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.
- Support employee experience in Toronto through remote coordination with the local team
- Celebrate employee birthdays, anniversaries, and milestones
- Lead engagement initiatives that reinforce values, belonging, and a positive culture
- Translate employee feedback into actionable improvements
- Support onboarding and new hire orientation
- Manage complex executive calendars across multiple time zones
- Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
- Track action items and ensure follow-through
- Support executive and leadership visits, offsites, and conferences
- Maintain confidentiality and handle sensitive information
- Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
- Highly organized, detail-oriented, proactive, and resourceful
- Able to manage multiple priorities in a fast-paced, changing environment
- Excellent communicator with strong interpersonal skills
- Skilled in Google Suite and/or Microsoft Office
- Experienced in vendor coordination, event planning, and/or budget management
- A positive “can-do” attitude and a strong sense of ownership
- Experience in a global company or fast-scaling tech/startup environment
- Creative ideas for employee engagement and workplace culture
- Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)
You’ll help make our North America sites truly great places to work—organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we’d love to meet you.
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What We Do
Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Yotpo is a Forbes Cloud 100 company with offices worldwide including New York, London, Tel Aviv, Sofia, Australia and growing!
Why Work With Us
The primary perk of working at Yotpo is being surrounded by some of the most intelligent, driven and compassionate people you'll ever encounter. We all work very hard to become better professionals and better people.
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