People Experience Coordinator

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As we continue to grow at a rapid pace at Xero, we need to ensure the PX support we provide to the business remains #human and world class but is also scalable. In the role of PX Coordinator you will be involved in providing exceptional advice and administrative support, and assisting the PX team in the way we transform our systems, tools and processes to continue to help PX succeed as we scale for growth globally. 

This coordinator role sits in PX - Workplace Experience (WX), and within our PX Shared Services Team (PXSS).

Working directly with the PXSS Manager, Lead, Senior Coordinators, and close-knit coordinators across the globe, this role has you collaborating with the wider PX team (PX Advisory and Partnering, Talent, OD, Change, Pay Team, and Remuneration & Benefits). You will be responsible for providing PX administration and coordination support across the Xero business and solving incoming queries with great speed and accuracy to maintain the teams' commitment to meet and exceed Service Level Objectives (SLOs).

Your passion for providing a beautiful experience and an interest in systems utilization and process improvements, will you see you play a pivotal role, especially as our shared services team continues to grow and evolve. You'll be in a great position to be able to flex and adapt while helping to shape the future success of our global shared services model.. 

This role incorporates a broad range of support duties to make sure that we are providing a #beautiful experience for all Xero employees.

What you’ll do

- Assist in delivering first tier human resource support on queries from the business and PX within our Zendesk platform and via Slack

- Managing and administering add, moves and changes including:

- Manage the new starter process

- Managing the PX Xero onboarding and coordinate the induction process in your region 

- Draft, send and process employee changes/movements

- Administering and maintaining HRIS and recruitment systems - Workday and Lever

- Work closely with pay team, internal IT and Workplace Experience to answer employee change related queries

- Support the education of the business to self-service where practicable and encourage this in a #human way 

- Proactively identify opportunities for improvement across Shared Services

- Creating purchase orders and processing invoices 

- Assist in the development/updating of human resource procedures and policies in Helpcentre and Confluence

- Providing first-line support to people leaders, employees and PX partnering in relation to HR process 

- Supporting the administration of all annual people processes (salary reviews, etc.)

- Contributing to PX projects such as the new employee induction programs, self service, new benefit initiatives, etc

- Keeping up to date on developments in human resources practices, employment legislation, and sharing of knowledge within the team

What you'll bring with you

- 2+ years in a admin/coordinator/service role

- Good understanding of Google applications (Gmail, Hangouts, Docs, Sheets, Drive)

- A love of systems and Processess

- Proven ability to deal with confidential information with discretion

- Exposure to HR or finance systems experience preferred (not essential)

- An appropriate HR qualification or relevant HR experience preferred (not essential)

- Rockstar administration skills

- Proactive, ‘can-do’ attitude, exceptionally self-motivated and directed

- Excellent interpersonal skills and relationship building, including the ability to communicate with people at all levels, both in writing and in person.

- Able to exercise effective judgment, sensitivity, creativity to changing needs and situations. 

- A keen eye for detail and an inquisitive nature

- Ability to juggle and multi-task under tight deadlines

- Proven ability to work within a fast-paced, collaborative team focused on great outcomes for our internal customers

Why Xero

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.