The Role
As a People Experience Advisor, you will support property team members, address HR and performance issues, and ensure compliance while improving overall employee experience.
Summary Generated by Built In
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Impact You’ll Have
At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As a People Experience Advisor, you’ll be a trusted, hands-on advisor and problem-solver for property team members across our portfolio. Your mission? Serve as People Experience subject matter expertwho ensures that our people (from entry-level Guest Experience Associates to tenured General Managers)feel supported, heard, and empowered every day. You’ll play a key role in ensuring compliance and continuous improvement of the experience of our property teams, providing hands-on guidance through everything from onboarding and performance conversations to conflict resolution, investigations and data-driven reporting.
The People Experience Advisor position is perfect for a self-starter who thrives in a dynamic, fast-paced environment, has previouspeople leadership and HR experience, and believes that great hospitality starts with great people. You’ll bring empathy, professionalism, and clear communication to every interaction—helping leaders lead better, teams work smarter, and our community stay connected. At Placemakr, we’re reimagining where life happens, and you’ll help make that possible for the people who make it happen.
This position will be remote-first but may be required to travel to property locations as the needs of the business call for it. Candidates for this position should expect to work CST or EST hours and/or be located in a region local to our current properties (San Antonio / Austin, Atlanta, Huntsville, Salt Lake City,Washington DC/Maryland/Virgina, Nashville, New York) in order to best support the needs of the business.
What You'll Do
- Provide guidance and support to property leaders – from line-level managers to General Managers – on daily people-related matters including performance issues, disciplinary actions,conflict resolution, leadershipor team transitions, etc.,
- Serve as the primary point of contact for non-managerial property team members across the organization, resolving and/or providing guidance on daily matters including performance, development, team conflict or similar matters
- Conduct thorough and unbiased intake meetings and investigations for entry-and-mid-level severity employee relations issues. Present findings andrecommendations to appropriate PX and Operations leadership, ensuring compliance with all legal, safety, service and operational expectations
- In partnership with property leadership, review, revise and/or draft disciplinary actions for performance, policy or behavioral-related violations, ensuring consistency in tone, expectations and accountability across the organization. Attend, provide guidance on and participatein team member disciplinary meetings and terminations
- Maintain all records related to performance management, employee relations investigations, disciplinary matters, developmental conversations and conflict resolutions
- Own the exit survey and interview process, ensuring a positive offboarding experience for all team members, while documenting, identifying and flagging trends uncovered
- In partnership with People Ops, support and improve upon the onboarding process for entry-level through line-level managerial team members. Own property team specific onboarding guides and onboarding survey processes, using data to identify trends and drive improvement
- Own reporting, analyzing and presentation of various people, recognition, engagement and performance-related initiatives, sharing findings with PX and property leadership to support improvements across the business
- Own all property wind-down processes and programs, ensuring effective, supportive and proactive communication across non-property departments and applicable property team members
- Own the launch, execution, closure and reporting of monthly, quarterly and semi-annual review processes for all property team members from entry-level individual contributors through General and Operations Managers
- Draft internal PX SOPs across various processes and programs, ensuring goals, steps, and owners are clearly documented for consistent repeatability
- Contribute to the development and implementation of People policies, procedures and programs
- Additional duties and responsibilities, as assigned
What It Takes
- Bachelors degree in Human Resources, Communication, Business Administration, Hospitality or similar or commensurate experience in lieu of degree
- 4+ years of people leadership experience in a non-exempt retail, hospitality, multi-family, food & beverage or similar industry (required)
- 3+ years of experience in an HR coordinator, specialist or generalist position in a field-based environment with a strong understanding of basic principles, practices and local/federal regulations (required)
- Experience managing, compiling and analyzing people and program-related data using an HRIS and Microsoft Suite tools (ADP experience a plus!)
- Relentless curiosity, adaptability and a growth mindset
- Exceptional communication and interpersonal skills, both verbally and in writing, with a history of providing honest feedback while balancing candor with respect and compassion
- Ability to navigate ambiguity, adapt to changing priorities, and exercise good judgement in stressful situations
- A high-level of empathy and the ability to build relationships with individuals at all levels
- Ability to handle sensitive and confidential situations with tact and diplomacy. You exercise exceptional judgement and escalate when appropriate
- A well organized, detail-oriented and effective planner who prioritizes time according to what is most impactful and urgent
- Extreme dependability – you can be relied upon to meet deadlines and commitments
- Spanish-language proficiency a plus
- You lead by example and are a champion of our Community Norms. You Own It. You Make It Better. You Treat People Right.
Our benefits & perks
Competitive Pay and Generous Stock Options
Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
Generous Paid Time-Off Program
Paid Parental Leave
Paid Life Insurance
401k + 4% employer matching program
Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
Plus, discounts to stay at select Placemakr properties all over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.
If you don’t meet 100% of the above qualifications, we still encourage you to apply!
Top Skills
Adp
Hris
Microsoft Suite
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The Company
What We Do
Whether you’re with us for a day or a year, staying in a pop-up hotel or an apartment, Placemakr is blurring the lines between hospitality and home. With convenient tech, hotel amenities, and plenty more, it’s a whole new way to stay.
We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. These buildings range from brand-new apartments as they’re leasing up to established apartments looking to maximize their value.
