People & Culture Operations Specialist

The Team:
The People & Culture team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar's success.
The Role:
We believe that people are our most important asset. Our people-through their creativity, talent, and willingness to learn-are essential to the success of our company. As Operations Specialist, you will provide a great service experience to employees and managers needing assistance from People & Culture. You will also be partnering with People & Culture professionals on the regional and global team to support with their projects and day-to-day process tasks.
This position is based in our Toronto office. We are operating in a hybrid environment, where we are in office 3 days/week.
Job Responsibilities:

• Serve as the front-line support for People & Culture-related questions and inquiries from employees and managers.
• Provide accurate and timely responses within defined SLAs; Liaise with other People & Culture domain experts, business partners and Workday team as appropriate, to address more complex inquiries.
• Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global People & Culture "help desk" capability and deliver a first-class customer experience.
• Guide employees and managers through People & Culture processes; with a strong focus on the onboarding of new employees. As a central resource with a unique cross-team view of activities and repetitive work practices, continually scan for and surface inefficiencies and opportunities to streamline or transform processes and practices across the People & Culture function.
• Support with project execution in partnership with other People & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.
• Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)

Qualifications:

• A minimum of a bachelor's degree, with a focus in Human Resources, or its equivalent.
• 1-2 years of professional experience and a proven track record in People & Culture or in a service, project management, or analytic function.
• Desire to learn about the People & Culture function and the domains within.
• Proven ability to learn quickly, behave professionally, and proactively take responsibility.
• Ability to work collaboratively or on an independent basis.
• Demonstration of a high level of discretion and candor relating to sensitive or confidential information.
• Strong analytical skills and the ability to solve problems on a strategic level.
• Excellent communication skills and high emotional intelligence.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
100_MstarResCanad Morningstar Research, Inc. (Canada) Legal Entity