People & Culture Operations Partner

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Are you energized by the opportunity to support and improve the full employee experience from onboarding to offboarding? Do you love solving problems, building relationships, and ensuring that employees feel supported throughout their time with the company? SmartBear is looking for a People & Culture Operations Partner to join our Wroclaw team and play a vital role in delivering consistent, compliant, and people-first HR support in Poland and our other global locations.

What You’ll Do

As a People & Culture Operations Partner, you’ll be a key member of our People & Culture team, responsible for a wide range of operational and strategic support activities. You’ll have the chance to improve P&C processes, contribute to key initiatives, and provide daily assistance to employees and managers across functions.

Key Responsibilities

• Employee Lifecycle Support: Own and coordinate P&C processes including new hire onboarding, contract management, background checks, offboarding, and exit interviews to ensure a seamless experience.
• Operational P&C Administration: Manage employee documentation, maintain P&C records, update labor postings, and respond to verification requests from internal and external stakeholders.
• Compliance & Policy: Ensure alignment with Polish labor law and internal P&C policies. Partner with cross-functional teams to support audits and maintain data integrity.
• Employee Relations: Act as a trusted advisor to employees and managers. Handle day-to-day employee inquiries, support performance and leave processes, and resolve employee issues with discretion and care.
• HR Systems & Reporting: Maintain and update employee data using BambooHR (or similar systems), track key P&C metrics, and support internal reporting.
• Project Support: Collaborate with local and global People & Culture teams on projects related to well-being, employee engagement, process improvement, and global policy rollout.
• Vendor Collaboration: Partner with third-party vendors on topics like payroll support, perks, and benefits administration.

What You Bring

• Experience: 2–5+ years in an HR Coordinator, Generalist, or People Partner role, ideally in a dynamic or multinational company.
• Knowledge: Strong understanding of Polish labor law, HR compliance requirements, and common HR practices.
• Excellent organization and prioritization skills—able to manage multiple tasks independently.
• Strong attention to detail, especially in data and documentation.
• Great interpersonal communication—in Polish and English (written and spoken).
• Comfortable with HRIS tools like BambooHR or similar platforms.
• Problem-solving mindset and a proactive approach to continuous improvement.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
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