JOB OVERVIEW
The People and Culture Coordinator is responsible for all operational tasks for the People and Culture team, this will include but not be limited to; payroll support and coordination, data management of the HRIS system (SuccessFactors & ELMO), maintaining accurate and up to date employee files, supporting relevant activities of the employee lifecycle, advising on policy and procedure, on-boarding/inductions, reporting, and other HR projects as required.
The role is part of a team sharing work, working together collaboratively to support team outcomes and overall delivery of operational people outcomes, contributing to a positive employee experience for all the company’s employees.
DUTIES AND RESPONSIBILITIES
- HR General Administration
- Draft Letters of Offer and other employment letters
- Maintain accurate and up-to-date employee files and records
- Respond to Tier one employee enquiries via the People Team Inbox
- Participate in HR projects as required by the People and Culture Team, including research and preparation of documents for review and implementation of recommendations
- Lead the onboarding and departure process
- Support HR process and system improvement activities
- Support integration activities as required
- Support team workflow and automation improvement activities
- Administration is needed of employee benefits programs and platforms. Communications and other EVP activities.
- Provide advice and guidance on company Policies and Processes
- Ensure clear understanding and awareness of company internal polices and process and encourage ownership where appropriate
- In collaboration with P&C Coordinators in other regions and the wider P&C Team, ensure consistency in policy application.
- Delivery of Shared Business Outcomes
- Working effectively and collaboratively with the Finance and IT teams on employee changes that have cross functional impacts
- As needed working collaboratively with company corporate functions teams and business on processes, reporting, projects and delivery of joint business outcomes. (eg special events, D&I activities, integration activities)
- Systems and reporting
- Manage all data in HR Central and ELMO to ensure it is accurate and up to date at all times
- Create relevant HR reports
- Delivery of Team Outcomes
- Proactively participating in and with the Operations Team and wider P&C Team to deliver outcomes.
- Demonstrable commitment to the team, effectively sharing work, supporting co-workers, sharing learnings and supporting team development and achievement of goals
QUALIFICATIONS
Education and Qualifications
- Undergraduate degree or equivalent work experience
- HR degree qualified
Work Experience
- Enthusiastic to start a career in HR
- Experience in HR admin role in global matrix organization
Technical / Professional Skills
- Sound understanding of Australian employment legislative environment and compliance
- HRIS skills
- MSO365 proficiency, strong excel skills
- SuccessFactors
- ELMO
- SAP
Non-Technical / Behavioural Competencies
- Demonstrable commitment to data integrity, proactive process improvement and service delivery
- Strong service orientation, displaying as exceptional customer service and delivering on customer expectations
- Behaviours consistent with company policies and values
- Strong Communication and relationship building/management skills
- Strong attention to detail
- Commitment to personal and professional development
- Ability to handle and appropriately prioritise multiple and competing priorities
Top Skills
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
