People & Culture Lead

At BJAK, we operate with speed, ownership, and a clear mission: to make financial services more accessible, affordable, and impactful. As our People & Culture Lead, you’ll design and drive initiatives that elevate our employee experience, strengthen our culture, and build organizational capabilities that scale with growth.

This is not a back-office HR role – it’s a hands-on leadership position for someone passionate about people, culture, and organizational excellence in a fast-paced, high-growth environment.

Our people and culture are at the heart of BJAK’s success. The People & Culture Lead will be the custodian of our values and culture, while building processes and programs that ensure we attract, engage, develop, and retain the best talent. From employee experience to engagement, from learning to culture-building, this role makes BJAK not only a high-performing organization but also a great place to work.

Culture & Engagement

• Design and drive culture initiatives that strengthen belonging, collaboration, and accountability.

• Lead employee engagement programs including townhalls, recognition, and feedback channels.

• Act as a culture ambassador, ensuring values are embedded in everyday practices.

People Development

• Lead learning and development initiatives that upskill employees and build leadership capability.

• Partner with leaders to design career growth frameworks, mentorship, and talent development programs.

• Champion performance management processes that drive accountability and growth.

People Operations

• Oversee and continuously improve employee lifecycle processes (onboarding, probation, confirmation, exit).

• Manage and evolve policies, benefits, and HR systems to support employee experience and compliance.

• Monitor HR metrics such as engagement, retention, attrition, and diversity to guide decisions.

Employee Relations & Well-being

• Provide guidance on employee relations matters with fairness and empathy.

• Champion well-being initiatives to support mental, physical, and financial health.

Leadership & Influence

• Partner with senior leaders to align people initiatives with business priorities.

• Act as a coach and advisor to managers on leadership, feedback, and team management.

• Are passionate about culture-building and employee experience.

• Enjoy creating people programs from scratch and scaling them with growth.

• Can balance strategic design with hands-on execution.

• Value openness, accountability, and speed over corporate bureaucracy.

• Believe HR should be a business enabler, not an admin function.

• 6+ years of progressive HR/People experience, with at least 2 years in a leadership role.

• Proven experience in culture-building, employee engagement, and L&D.

• Strong understanding of HR operations and compliance.

• Exceptional communication, facilitation, and stakeholder management skills.

• Creative, empathetic, and data-driven mindset.

• Resilience and adaptability in fast-paced, high-growth environments.

• Competitive compensation aligned with your contribution.

• High ownership to shape BJAK’s culture and people experience.

• Direct exposure to leadership and decision-making.

• Opportunity to build People & Culture frameworks in one of Southeast Asia’s fastest-growing fintech startups.

• Fast-paced learning, growth opportunities, and the chance to truly make an impact.

BJAK is Southeast Asia’s largest digital insurance platform, operating in Malaysia, Indonesia, Thailand, Singapore, Taiwan, China, and Japan. We simplify complex financial services through technology and AI, making protection easier to access for millions of users.

Our team is lean, driven, and focused on impact. We work hard, move fast, and hold high standards – because we believe what we’re building matters.

If you’re looking to build a culture where performance, growth, and people experience go hand-in-hand, we’d love to hear from you.