People & Culture Generalist

The People & Culture (P&C) Generalist is responsible for executing core P&C functions within a dynamic, growing, and fast paced environment. This role focuses on employee relations, benefits administration, employee lifecycle management, and compliance driven processes, including the ADA Interactive Process. The P&C Generalist partners closely with P&C leadership to ensure sensitive matters are handled consistently, confidentially, and in compliance with applicable laws while supporting organizational growth and a positive employee experience.

Key Responsibilities

Employee Lifecycle Management
•    Own and manage the employee lifecycle from hire to separation, ensuring a seamless, compliant, and positive employee experience.
•    Coordinate and facilitate all onboarding activities, including new hire paperwork, HRIS transactions, background check coordination, benefits enrollment, and introduction to company programs.
•    Lead and deliver new hire orientation programs, ensuring employees understand company policies, benefits offerings, culture, and expectations.
•    Manage employee status changes, transfers, promotions, and organizational changes throughout the employee lifecycle.
•    Oversee offboarding processes, including separation documentation, exit procedures, benefits transition communications, and coordination with internal stakeholders.
•    Facilitate exit interviews and departure surveys for corporate and leadership level employees, analyze trends, and provide actionable insights to business leaders.

Benefits Administration
•    Own the administration of the Company's benefits programs, serving as the primary point of contact for employees, managers, brokers, and benefits vendors.
•    Manage benefit enrollments, life event changes, annual open enrollment, eligibility audits, and ongoing benefits administration processes.
•    Support and resolve escalated benefits-related inquiries, including eligibility, enrollment issues, vendor coordination, claims concerns, and compliance-driven questions.
•    Coordinate with benefits vendors and internal partners on health and welfare plans, leave administration, disability programs, ADA accommodations, and employee wellness initiatives.
•    Draft and administer benefit repayment communications, including repayment letters and coordination of recovery processes for missed premium payments.
•    Manage part time benefit payments, including tracking employee contributions, reconciling discrepancies, and addressing missed or insufficient payments.
•    Monitor benefits related compliance requirements and assist in ensuring adherence with applicable federal, state, and local regulations.

Employee Relations, Leave & Accommodations
•    Partner with P&C leadership on complex employee relations matters, including those involving medical, disability, or leave considerations.
•    Serve as the primary P&C contact for accommodation requests, ensuring timely engagement in the interactive process.
•    Ensure proper documentation and tracking of ADA cases, accommodations, and outcomes.
•    Support and monitor leave of absence and return to work processes in coordination with third party administrators and vendors (e.g., The Hartford).
•    Maintain strict confidentiality when handling sensitive employee, medical, and organizational information.

Process Improvement & Compliance
•    Execute P&C processes directly, ensuring work moves efficiently from direction to completion.
•    Manage all unemployment claims, including responding to information requests and representing the Company during appeal hearings.
•    Identify gaps in P&C and benefits processes and implement improvements that enhance compliance, efficiency, and the employee experience.
•    Create, update, and maintain SOPs related to benefits administration, onboarding, offboarding, employee relations, ADA accommodations, and leave management.
•    Maintain accurate employee records and HRIS data to ensure data integrity and compliance.
•    Provide general P&C support as needed to ensure continuity, coverage, and operational effectiveness.

Job Requirements:
•    3+ years of experience in a human resources generalist or employee relations role
•    Working knowledge of ADA, benefits administration, and leave management processes
•    Strong judgment and discretion when handling sensitive and confidential matters
•    Experience partnering with third party benefits or leave vendors preferred
•    Proficiency with HRIS systems and Microsoft Office tools
•    Ability to work on-site at the Corporate Office up to 4 days per week
•    Professional presentation in attire, demeanor, and communication

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.