People & Culture Executive (People Operations & General Affairs)

ZALORA is Southeast Asia’s leading fashion, beauty, and lifestyle e-commerce platform. Part of Global Fashion Group (GFG), we connect our customers with an extensive assortment of international and local brands, supported by strong logistics and technology capabilities. At ZALORA, we build a people-first culture where teams are empowered to move fast, collaborate openly, and deliver real impact.

ABOUT THE ROLE:

As a People & Culture Executive, you will support the smooth running of ZALORA’s day-to-day People Operations (HR Operations), Payroll & Tax coordination, and Office Administration & Facilities (General Affairs). 

You will be a key point of contact for employees and vendors, ensuring employee administration is accurate and timely while maintaining a safe, clean, and productive office environment.

WHAT WILL YOU DO:

Office Administration & Facilities (General Affairs)

• New joiner set-up: Prepare welcome packs and onboarding materials; arrange Face ID and parking access.
• Office operations: Communicate office rules to visitors/suppliers; maintain parking card lists and other access records.
• Supplies & vendors: Manage pantry, stationery, and office supplies; coordinate purchasing and monitor stock levels.
• Facilities upkeep: Oversee cleaners and maintain a clean, safe, hygienic workplace; coordinate repair/maintenance for office equipment (e.g., air-conditioning, lights, scanners, coffee machines, CCTV).
• Green office support: Track and record waste and energy usage in line with the greening programme.
• Event support: Assist with company events (e.g., monthly townhalls, company trips, YEP, hackathons) 

People Operations (HR Operations)

• Employee lifecycle administration: Maintain employee files, contracts, and HRIS updates; follow up on probation completion and contract renewals/extensions.
• Insurance administration: Enroll/terminate statutory and company insurance (including dependants where applicable) and coordinate with the payroll vendor.
• Claims support: Support employees with health/accident insurance claims and required documentation.
• Compliance reporting: Prepare and submit labour usage/insurance reports to authorities (quarterly/annually).
• Tax admin support: Register and maintain PIT tax codes and dependent information.

Payroll & Tax Support

• Payroll processing support: Support monthly payroll and PIT reporting, including annual PIT finalisation (in coordination with internal stakeholders and payroll vendor).
• Employee support: Respond to payroll/PIT queries; provide accurate guidance and required documents.

WHAT WILL YOU BRING TO THE TEAM:

• 1–2 years of experience in People Operations/HR Ops, Office Administration/General Affairs, and/or payroll support.
• Understanding of employee lifecycle administration (contracts, probation, renewals), insurance administration, and payroll processes (PIT exposure is a plus).
• High attention to detail with strong documentation and data accuracy
• Strong coordination skills across employees, vendors, and payroll providers
• Good communication and service mindset
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Tools: Comfortable with HRIS systems and Google Workspace/Microsoft Office (especially spreadsheets).

WHAT WE OFFER YOU:

• The unique opportunity to have a serious impact on a growing organisation
• Amazing office and great culture! Massage chairs, table tennis, video game room, quarterly team events, yearly company trip, end of the year party
• Hybrid working environment and work from home set up allowance
• Clear career progression plan and support
• English classes
• Macbook or laptop when you start
• Social insurance, medical insurance & health insurance
• 13th month salary
• 15 days of annual leave, 2 days of mental health, 1 day of occasion leave