People and Culture Manager (Human Resources)

Reposted 14 Days Ago
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Four Seasons, MO, USA
In-Office
Senior level
Travel • Hospitality
The Role
Lead People & Culture operations: support benefits administration, employee relations, recruitment, retention and grievance handling. Manage P&C budget, labor and salary reports, maintain employee records, administer salary structures and health insurance, and support payroll processes and HR systems.
Summary Generated by Built In

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

The People & Culture (P&C) Manager is a department head responsible for leading and shaping the organization’s employee experience and workplace culture. This role drives key people-focused strategies and plays a critical part in supporting operational decision-making within the People and Culture (Human Resources) function.

What you will do

  • Assist the Director of People & Culture with all aspects including benefits administration, employee relations, recruitment, retention, communication with employees and handling grievances.
  • Manage the financial issues for the People and Culture budget including benefits, labor & salary and manpower reports.
  • Maintain employee files and records  in a detailed manner on paper and in the People and Culture computer system.
  • Administer competitive salary structures and handling employee’s health insurance.

What you bring

  • We are looking for individuals who have more than 4 years’ experience in same field from 5-star international brand hotel.
  • Requires a general working knowledge of Malaysian Labor Laws and Industrial Relations are compulsory.
  • Managing payroll and knowledge in Orisoft system would be advantageous
  • Interpersonal skill, exceptional conflict resolution, negotiation, and communication skill.  

What we offer: 

  • Competitive Salary, wages, and a comprehensive benefits package
  •  Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 5 working days and 2 off days

Schedule & Hours:

  • This is a full-time position.

The location for this position is Langkawi, Kedah, Malaysia.  This role is open to candidates of Malaysian nationality only, in line with hiring requirements.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/

For more details please visit our website : http://www.fourseasons.com/langkawi

Skills Required

  • More than 4 years' experience in the same field at a 5-star international brand hotel
  • General working knowledge of Malaysian Labor Laws and Industrial Relations
  • Managing payroll and knowledge in Orisoft system
  • Strong interpersonal skills including conflict resolution, negotiation, and communication
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The Company
HQ: North York
33,981 Employees
Year Founded: 1961

What We Do

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

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