The Role
Provides employee relations guidance across a 1,200+ person resort workforce, managing disciplinary, grievance, performance, probation, absence, wellbeing, and other complex cases. Coaches leaders, interprets employment legislation, ensures policy compliance, analyzes People data, identifies retention and engagement trends, and manages an independent ER caseload while partnering with department heads.
Summary Generated by Built In
As a key member of the resort People Team, reporting to our People Partners, you will play a vital role in enhancing the experience of our 1,200+ team members. This is a full-time, on-site role where you will provide expert guidance on employee relations, supporting leaders in handling cases fairly, consistently, and in line with company policies and the latest updates in employment law.
From disciplinaries and grievances to performance improvement plans and supporting leaders to manage probation and absence, you will uphold our core value of “We Care for Each Other” by fostering a supportive and professional workplace.
Proficiency in Microsoft Office and the ability to interpret People data will enable you to identify trends and contribute to strategies that support retention and engagement. Staying up to date with employment legislation, you will ensure compliance across the resort by effectively communicating updates and embedding policies.
About You
We’re looking for a passionate and motivated HR professional ideally with CIPD Level 5 or above, who thrives in a fast-paced environment and has experience managing a high volume of complex ER cases.
As part of the People Team, you will be key in supporting a large workforce of over 1,200 team members including over 350 team members who live on resort. Your ability to confidently coach and support leaders at all levels will ensure great people management across the resort.
Experience in the leisure, retail or hospitality sector is advantageous but not essential. Strong communication skills, excellent workload prioritisation, and the ability to identify and proactively manage potential risks is vital. You will be a trusted partner working with our heads of department on resort to guide a range of ER and wellbeing topics as well as managing your own caseload of live ER cases.
We'd love to hear from you if you are proactive, adaptable, and eager to make an impact. In return we offer a great benefits package, a supportive collaborative team across our HR, L&D, Recruitment and Team Accommodation functions, and the opportunity to grow your career with us at the Home of Entertainment.
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Professional experience in human resources, particularly employee relations
- Experience managing a high volume of complex employee relations cases
- CIPD Level 5 or above
- Proficiency in Microsoft Office
- Ability to interpret People data and identify trends
- Knowledge of employment legislation and workplace policy compliance
- Strong communication and leader-coaching skills
- Ability to prioritize workload and proactively manage risks
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
