People Advisor - FTC

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave,  driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By 
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team 
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the role and team

In the spirit of our People team purpose ,‘mobilising capability to enable our vision’, this is a role that keeps the People Business Partners team running well. It is the engine behind the team: consistent, fast, high-quality, and deeply trusted by the PBPs it supports.

The People Advisor is a pivotal support role within the People team, working across all functions. You will be the first point of contact for employee relations matters, own a portfolio of repeatable but critical people processes. You will thrive on doing things properly, in a fast-moving FinTech environment where precision, speed, and empathy matter in equal measure.

You will bring  experience of working within the FinTech sector (working with Product and Engineering teams would be an added bonus), an understanding of how fast-paced technology businesses operate, and the confidence to handle early-stage ER cases, process execution, and manager queries resolving them yourself. You will operate with integrity, be proactive and approach every interaction with a desire to make things smoother, fairer, and clearer for the people involved.

What you will focus on
Employee Relations — First-Line Support

• Act as the first point of contact for ER matters across all functions, managing cases from initial query through to resolution with appropriate oversight from the PBP.

• Support managers with performance conversations, early-stage capability concerns, PIPs, and probation reviews — ensuring all actions are properly documented, fairly applied, and legally sound.

• Manage disciplinary and grievance cases end-to-end under the direction of the relevant PBP, including preparing invite letters, taking notes in hearings and drafting outcome letters.

• Maintain the ER case log, ensuring all live cases are tracked, deadlines are met, and the People team has real-time visibility of the ER landscape across functions.

Process Ownership — Repeatable but Critical

• Own the end-to-end delivery of Zepz’s core people cycle processes ,including probation reviews, performance check-ins and support with mid-year reviews, and end-of-year assessments, ensuring these run on time, are properly communicated, and are tracked to completion in HiBob.

• Support the deployment of People products and programmes ,including rolling out engagement survey action plans, training completion nudges, and goal-setting reminders , ensuring adoption is tracked and reported.

• Produce regular People reporting for the PBP team including headcount snapshots, attrition summaries, probation status trackers, and ER case dashboards ,ensuring we have the data we need to make decisions

Manager Enablement & Self-Service

• Support the PBP team’s ambition to empower managers to own BAU people processes themselves, by answering first-line manager queries, directing managers to the right self-serve resources in HiBob, and coaching managers through standard processes rather than doing it for them.

• Contribute to the creation and maintenance of manager guides, process FAQs, and ‘how-to’ documentation, building a library of clear, accessible resources that reduce repeat queries and enable genuine self-service.

Policy, Compliance & Continuous Improvement

• Support the development and maintenance of Zepz People policies, ensuring they remain current, legally compliant, clearly written, and easy for managers and employees to navigate.

• Contribute to the continuous improvement of People processes. Identify where steps can be simplified, automated, or made more self-serve, and raise improvement proposals to the relevant PBP or People Ops Manager.

• Maintain appropriate documentation standards across all ER casework, process execution, and data management activities, ensuring Zepz is audit-ready at all times.

What We're Looking For

• Solid generalist HR or People experience gained in a fast-moving, commercially driven environment — ideally within a FinTech, technology scale-up, or digital-first business.

• Proven experience supporting or partnering with Product and Engineering teams. You understand how these functions are structured, how technical careers progress, and how to engage credibly with engineers and product managers on people matters.

• FinTech sector knowledge is a genuine asset

• Solid working knowledge of employment law fundamentals

• Strong process discipline. You are someone who follows through, meets deadlines without being chased, and takes pride in doing the repetitive work well.

• Experience working with an HRIS (HiBob experience is a strong advantage) and confidence using data and reporting to keep people processes on track.

• Excellent written communication skills. You can draft a clear, professional outcome letter, a concise ER case summary, or a manager-facing FAQ with equal ease.

• A natural collaborator who works well across a distributed, cross-functional team.

• Self-starter with the energy and curiosity to get things done

AI Literacy & Tools

As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.

• Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.

• Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.

• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.

• Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.