Pensions / HMRC Oversight Analyst

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

To support the oversight of outsourced (BPO) activities relating to pensions operations, HMRC reporting, and associated regulatory and control frameworks. The role ensures that third-party services are delivered in line with FCA requirements, HMRC obligations, and internal governance standards. The role operates within the retained organisation and provides independent oversight, challenge, and assurance over third-party delivery, with a particular focus on pensions and tax reporting.

Key Work Level Accountabilities:              

• Support oversight of pensions, HMRC reporting, and regulatory activities delivered by the BPO provider
• Ensure outputs are accurate, complete, and compliant with FCA, HMRC, and internal requirements
• Maintain robust evidence of oversight and validation for audit and regulatory purposes
• Support delivery of regulatory submissions and Board-level reporting
• Contribute to the effectiveness of the control and governance framework
• Support SMF16/24 accountabilities by providing evidence of effective oversight, risk management, and control assurance
• Identify, escalate, and support resolution of risks, issues, and control weaknesses

Key Responsibilities for this role:

Oversight of BPO Operational Activities

• Review and challenge BPO outputs relating to HMRC reporting and submissions
• Oversee dealing performance MI, including transaction cost analysis and best execution outputs
• Review defect management and testing processes
• Validate completeness and accuracy of outputs prior to submission or onward use
• Ensure escalation and resolution of issues

Regulatory Reporting & Submissions

• Support oversight, validation, and submission of HMRC returns and tax reporting
• Support FCA regulatory reporting (e.g. PSD, REP returns)
• Ensure BPO-provided data is validated and delivered in line with regulatory deadlines

Governance & MI

• Prepare committee packs and governance materials
• Support minute taking and action tracking
• Produce and analyse MI relating to operational performance, regulatory reporting, and third-party delivery
• Support Board and senior governance reporting

Risk, Escalations & Financial Crime Oversight

• Support oversight of financial crime escalations and high-risk cases
• Support management of technical escalations, including complex pensions and death cases
• Ensure appropriate escalation to specialist teams and tracking of resolution
• Support oversight-based financial crime monitoring via MI and reporting

Policy, Data & Control Framework

• Support governance of data quality and stewardship
• Maintain policies and procedures relating to pensions and tax reporting
• Ensure controls align to regulatory expectations and outsourced operating model

Assurance, Testing & Operational Resilience

• Support defect oversight and testing, including change impacts
• Support operational resilience activities such as IBS testing, self-assessments and BCP
• Maintain oversight evidence and support audit requirements

Third-Party & IT Oversight

• Support oversight of BPO delivery performance
• Coordinate with IT and suppliers on infrastructure governance and system oversight

Customer & Conduct Expectations

• Ensure all activities support delivery of good customer outcomes in line with Consumer Duty requirements
• Consider customer impact when reviewing HMRC reporting, pensions operations and third-party outputs
• Escalate any risks to customer outcomes or regulatory compliance

Key Knowledge, Skills & Experience:

Knowledge: Understanding of UK pensions products (including SIPP/ISA frameworks), HMRC reporting requirements, FCA regulatory reporting, and risk and control frameworks. Awareness of outsourcing and third-party oversight models.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]