The Pega UI/UX Lead Developer (Applications Development Technology Lead Analyst - C13) is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.
Key Responsibilities:
- Contribute to complex design projects and has expert Pega7/Pega8/Pega24 knowledge based on in-depth experience and history of successful projects on Customer Service Applications
- Experience on using Pega GenAI tools for seamless Development.
- Design and develop end-to-end Pega applications leveraging Pega Rules Process Commander (PRPC), Cosmos, and Constellation design systems to deliver intuitive, efficient, and scalable user experiences.
- Collaborate with business architects, User Experience (UX) designers, and developers to translate requirements into user-centric designs, workflows, and technical components.
- Build and configure case types, data models, process flows, decision rules, and UI components ensuring alignment with business objectives and guardrail compliance.
- Design responsive and accessible user interfaces using sections, harnesses, layouts, and dynamic containers consistent with enterprise UI/UX standards.
- Implement integrations with external systems using REST, SOAP, and other connectors to enable seamless data exchange and process automation.
- Apply human-centered design principles through wireframes, prototypes, and usability testing to optimize user journeys and adoption.
- Ensure performance, maintainability, and reusability through modular rule design, version control, and adherence to Pega best practices.
- Troubleshoot and resolve User Interface (UI), workflow, and integration issues, ensuring high-quality deliverables across browsers and devices.
- Participate in Agile/Scrum ceremonies, contributing to sprint planning, estimation, and reviews while ensuring timely delivery.
- Mentor and collaborate across teams, supporting User Experience (UX) governance, design reviews, and continuous improvement of design and development standards.
- Manage technical implementation tasks to ensure work is delivered on-time and on-budget.
- Use Pega7/Pega8/Pega24 architecture, security model, and service interfaces to build effective software solution.
- Ability to translate complex business requirement into functional technical requirement using requirement gathering sessions and available industry standard tools.
- Ensures that systems are built for change, are reusable, and are maintainable.
- Development support and design consultation for development activities.
- Effectively troubleshoot technical issues as they arise during the project life cycle.
- Performance monitoring, tuning and optimization.
- Interaction with the Production Support and Development Teams (Citi and Vendor) to deliver end-user support, defect resolution, etc. To include emergency off-hours support.
- Interaction with partner development, testing, and support teams to deliver end-to-end solutions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Knowledge and Competencies:
- Experience with Pega7/Pega8/Pega24 versions
- Working knowledge on Pega Chat
- Exposure to Constellation UI migration
- Domain knowledge of banking is preferred
- SQL, HTML, and JavaScript experience is preferred
- Relational Database Management System (RDBMS) and Web technologies experience
- Performance monitoring and tuning experience
Qualifications:
- 6+ years of relevant experience in application development or systems analysis role, related to Pega CSSA (Certified Senior System Architect) certification and/or PEGA LSA (Lead System Architect) certification
- Knowledge on Pega Smart Investigate/ Customer Service/ Dispute frameworks
- Extensive experience system analysis and in programming of software applications
- Experience in managing and implementing successful projects
- Subject Matter Expert (SME) in at least one area of Applications Development
- Ability to adjust priorities quickly as circumstances dictate
- Demonstrated leadership and project management skills
- Consistently demonstrates clear and concise written and verbal communication
Education:
- Bachelor's/University degree in Computer Science or related field or equivalent experience
- Master's degree preferred
Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role. Candidate must be located within commuting distance or be willing to relocate to the area.
------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
Pega Architecture, Pega Software Application Development, Relational Database, UI/UX Design.------------------------------------------------------
Anticipated Posting Close Date:
Dec 10, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Top Skills
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
