Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place.
Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!
About this role
Wells Fargo is seeking a Pega Product & Solution Delivery Lead - AI Case Management within the Chief Operating Office. This role will help drive low-code and no-code workflow innovation by partnering with business, technology, and operational stakeholders to design, configure, and deliver scalable Pega-based solutions that improve operational efficiency, strengthen controls, and create measurable business value.
In this role, you will serve as a hands-on product and solution delivery leader for a dedicated product pod. You will work closely with architecture and engineering teams that own the foundational platform architecture and technical standards, while leading the business logic, user experience, workflow design, prioritization, and low-code execution required to deliver high-quality solutions.
The ideal candidate has hands-on Pega App Studio and Dev Studio experience and can translate complex operational needs into practical, well-controlled workflow solutions. This individual will lead cross-functional teams through agile delivery and partner effectively across business and technology teams to deliver outcomes with speed, quality, and accountability.
In this role, you will
- Lead a cross-functional product pod of Solution Consultants, Pega Configurators, and Business Analysts to deliver Pega-based workflow automation solutions aligned to business priorities.
- Provide day-to-day product direction, delivery oversight, mentorship, and issue resolution support to help the team meet commitments and maintain high execution standards.
- Own solution delivery from discovery and design through configuration, testing, deployment, and post-implementation feedback, with a focus on quality, usability, scalability, and control readiness.
- Work hands-on within Pega App Studio and Dev Studio to support solution design, configuration, testing, and implementation of workflow capabilities.
- Partner with architecture and engineering teams to ensure solutions align with platform architecture, technical standards, security requirements, and software delivery lifecycle expectations.
- Translate operational pain points, process inefficiencies, and business needs into clear product requirements, workflow designs, user stories, acceptance criteria, and delivery plans.
- Partner directly with operational leaders and business stakeholders to assess opportunities, shape solution options, manage expectations, and drive alignment on scope, priorities, benefits, and delivery timelines.
- Establish and monitor success measures for delivered solutions, including adoption, operational efficiency, user experience, quality, risk reduction, and other relevant business outcomes.
- Elevate product management practices across the team by improving intake, prioritization, roadmap planning, stakeholder communications, and outcome measurement.
- Identify and help resolve risks, issues, impediments, and dependencies that could impact delivery quality, control effectiveness, or business outcomes.
- Foster a collaborative, inclusive, and accountable team environment that supports talent development, clear communication, continuous improvement, and operational excellence.
- 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.
- Hands-on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio
- Experience translating business needs, operational processes, or control requirements into product requirements, user stories, workflow designs, and delivery plans.
- Advanced knowledge of Pega capabilities, including case management, workflow design, business rules, user experience configuration, reporting, and role-based access concepts.
- Experience leading or guiding cross-functional teams, including business analysts, solution consultants, configurators, technology partners, or matrixed delivery resources.
- Experience partnering with technology, application development, architecture, or engineering teams to deliver software, workflow, or automation solutions.
- Strong product management discipline, including product strategy, roadmap planning, feature prioritization, stakeholder alignment, and outcome measurement.
- Experience delivering workflow automation, case management, business process management, or operational transformation solutions in a large, complex organization.
- Ability to simplify complex operational problems and convert them into practical, scalable, and well-controlled product solutions.
- Strong stakeholder management skills with the ability to communicate effectively with business leaders, technology partners, risk/control partners, and delivery teams.
- Ability to influence successfully in a matrixed environment and build trusted partnerships across business, product, technology, and operations teams.
- Strong risk and control mindset, with the ability to incorporate governance, compliance, and operational risk considerations into product design and delivery.
- Ability to use data, metrics, and user feedback to evaluate solution performance, prioritize enhancements, and drive continuous improvement.
- Ability to lead through ambiguity, remove delivery impediments, and maintain focus on measurable business outcomes.
- Financial services, operations, risk, controls, or enterprise workflow transformation experience.
- This position is NOT eligible for Visa sponsorship.
- Ability to work on site in a hybrid role.
- Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
29 Jun 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of digital product management experience
- Ability to work on site in a hybrid role and relocate if not in listed locations
- Hands-on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio
- Advanced knowledge of Pega capabilities including case management, workflow design, business rules, and role-based access
- Experience leading or guiding cross-functional teams including business analysts, solution consultants, and configurators
- Experience partnering with technology, application development, architecture, or engineering teams
- Strong product management discipline: strategy, roadmap planning, prioritization, and outcome measurement
- Experience delivering workflow automation, case management, or operational transformation in a large organization
- Strong stakeholder management and ability to influence in a matrixed environment
- Strong risk and control mindset, incorporate governance and compliance into product design
- Ability to use data, metrics, and user feedback to evaluate solution performance and prioritize improvements
- Financial services, operations, risk, controls, or enterprise workflow transformation experience
Wells Fargo Compensation & Benefits Highlights
How does Wells Fargo ensure its pay and bonus plans are competitive?
Wells Fargo ensures its pay and bonus plans remain competitive through a structured, performance-driven compensation philosophy combined with regular market benchmarking. The company’s approach is centered on “pay for performance,” meaning compensation is directly linked to individual contributions, business results, and overall company performance. This includes evaluating how employees meet regulatory expectations, manage risk responsibly, and contribute to long-term value creation.
To maintain market competitiveness, Wells Fargo conducts global compensation reviews using third-party consultants. These reviews assess both base salary and total compensation across the organization, factoring in role, level, tenure, and geographic differences. The company also evaluates pay equity and has reported no significant unexplained pay gaps following its most recent review. This process ensures that compensation remains aligned with industry standards while reinforcing fairness and transparency.
Bonuses and incentives are designed to reward strong performance and support retention of top talent. Compensation programs are structured not only to motivate employees but also to promote prudent risk management and discourage excessive risk-taking—an important consideration in financial services. In addition to performance-based pay, employees benefit from a comprehensive rewards package that includes a 401(k) match (up to 6%), stock purchase opportunities, and other financial wellness resources.
Together, these practices create a compensation framework that balances competitiveness, fairness, and long-term sustainability—helping Wells Fargo attract, retain, and reward talent across its global workforce.
Employee Perspective
“Wells Fargo has given me the opportunity to pursue my master’s degree. With the tuition reimbursement and the support of my managers, I’ve been able to gain some really valuable skills.”
— Destinee Richey, Business Intelligence Consultant
At-a-Glance
- Compensation philosophy: Pay for performance tied to individual, business, and company outcomes
- Market alignment: Global benchmarking with third-party consultants; no significant unexplained pay gaps
- Bonus structure: Performance-based incentives aligned with results and risk management
- Total rewards: 401(k) match up to 6%, stock purchase plan, financial wellness resources
External Signals
- Comprehensive Benefits: Employees give the company high marks for its benefits package, giving it an ‘A-’ rating and a 73% satisfaction score on external review sites (Comparably).
- LinkedIn Top Companies 2025: #3 overall, #1 in financial services
- Disability Equality Index: 100% score (multiple years)
- CAREERS & the disABLED Top Employers 2024: #3 ranking
- Military Friendly Employer (2025): Top 10 Gold Seal
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
