Role Overview
The Pega Lead Business Architect (LBA) role adds leadership of business-to-technical alignment, solution design for complex payment workflows, requirements translation, guidance and support for technical teams, design reviews, and use of modern principles, methodologies, and tools to advance financial operations and dispute management initiatives. Lead Pega LBA with strong banking operations expertise, payment domain depth, and stakeholder leadership experience.
Creates and leads the functional design and development of Pega-based payment solutions, specifically leveraging Pega Smart Investigate for Payments (PSI). Proposes & designs business workflow solutions to address complex banking operational needs. Prepares functional, operational, and procedural documentation required. Facilitates complex problem resolution between business stakeholders and technical development teams. Provides guidance and support to business analysts and system architects. Reviews user stories, case designs, and functional documentation. Applies modern principles, methodologies and tools to advance payment processing capabilities and operational efficiency.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized banking solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with payment processing, clearing cycles, and dispute resolution to ensure they adhere to and support the company's Enterprise Risk Management Framework.
Key Responsibilities
Technical Troubleshooting - Subject Matter Depth and Breadth
Application Delivery Process - Extensive Experience
Application Design, Architecture - Subject Matter Depth and Breadth
Application Development Tools - Subject Matter Depth and Breadth
Application Testing - Extensive Experience
Packaged Application Integration - Subject Matter Depth and Breadth
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 8+ Years of experience preferably in a large banking / financial institution environment, focusing on payment operations and exception workflows.
Pega Business Architect (LBA) certification / expertise
Pega Smart Investigate for Payments (PSI) framework
Pega Infinity v25+ w/Constellation
Payment Operations & Exception Management
Business Process Analysis and Requirements Gathering
Process Improvement
Release Management
Software Solutions and Design
User Experience / Case Design
Application Development Life Cycle Familiarity
Design and architecture familiarity/experience
Business and Team Management
Group Problem Solving
Customer Engagement and Solutions Oriented
Preferred Qualifications
Banking experience
Financial institution experience
Understanding regulatory and risk controls (AML, Sanctions screening, clearing regulations)
Locations: Pittsburgh, PA
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- 8+ years of experience, preferably in a large banking or financial institution environment, focused on payment operations and exception workflows
- Pega Business Architect (LBA) certification or expertise
- Experience with the Pega Smart Investigate for Payments (PSI) framework
- Experience with Pega Infinity version 25 or later and Constellation
- Payment operations and exception management knowledge
- Business process analysis and requirements gathering experience
- Process improvement experience
- Release management experience
- Software solutions and design experience
- User experience and case design experience
- Application development lifecycle familiarity
- Design and architecture experience
- Business and team management experience
- Group problem-solving skills
- Customer engagement and solutions-oriented skills
- Banking experience
- Financial institution experience
- Understanding of regulatory and risk controls, including AML, sanctions screening, and clearing regulations
What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle. To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability. At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
