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We are seeking a structured and analytical Pega CoE Support Developer with 2+ years of hands-on experience to join our centralized Pega Center of Excellence (CoE). Along with building Pega applications, you will play a critical role in supporting, governing, and optimizing our organization's enterprise-wide Pega ecosystem.
In this role, you will assist multiple delivery teams, help manage the shared Enterprise Class Structure (ECS), troubleshoot complex system defects, and ensure all projects adhere to corporate guardrails. This position offers a unique, high-visibility opportunity to see how Pega operates at a massive enterprise scale and accelerate your path toward senior architecture roles.
Responsibilities- Developer Support & Troubleshooting: Act as the first line of technical support for project teams encountering platform bugs, environmental issues, or rule configuration roadblocks using tools like Tracer and Clipboard.
- Guardrail & Governance Compliance: Monitor application guardrail scores and review rule-sets across different business units to ensure compliance with CoE development standards.
- Component Reusability Management: Help maintain, document, and promote the adoption of centralized, reusable components, data models, and UI templates across the enterprise.
- Release & Deployment Assistance: Assist the CoE deployment leads with rule-set management, skim operations, product rule creation, and CI/CD pipeline deployments.
- Platform Upgrades & Testing: Support the CoE in regression testing, impact analysis, and log monitoring (using PAL/PDC) during Pega platform upgrade cycles.
- Knowledge Sharing: Maintain the CoE wiki, document best practices, and help onboard junior developers or external vendors to the company’s specific Pega environment.
- Pega Certification: Pega Certified System Architect (PCSA) designation preferred; progression toward or completion of the Pega Certified Senior System Architect (PCSSA) is highly preferred
- Hands-on Experience: 2 years of active development or technical support experience on Pega 8.x (or higher); Constellation experience is a plus
- Enterprise Architecture Awareness: Strong understanding of the Pega Enterprise Class Structure (ECS), rule inheritance, and rule-set versioning
- Diagnostic Toolkit: Proficient in analyzing Pega log files and using tools like Pega Diagnostic Center (PDC), Tracer, Clipboard, and Live UI to isolate issues
- Platform Basics: Familiarity with Pega's security model (Access Groups, Roles, Privileges) and basic integration concepts (REST connectors and Data Pages)
- Software Foundations: Basic knowledge of SQL for database queries and an understanding of CI/CD concepts (such as Jenkins or Pega Deployment Manager)
- Service-Oriented Mindset: Strong patience and communication skills to assist and guide developers from various project teams
- Attention to Detail: Analytical approach required to audit code quality and identify architectural deviations
- Multitasking: Ability to handle support tickets from multiple projects simultaneously without losing focus on corporate standards
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- At least 2 years of active Pega 8.x or higher development or technical support experience
- Strong understanding of Pega Enterprise Class Structure, rule inheritance, and rule-set versioning
- Proficiency analyzing Pega logs and using Pega Diagnostic Center, Tracer, Clipboard, and Live UI
- Familiarity with Pega security concepts, including Access Groups, Roles, and Privileges
- Basic understanding of REST connectors and Data Pages
- Basic SQL knowledge for database queries
- Understanding of CI/CD concepts, such as Jenkins or Pega Deployment Manager
- Strong patience and communication skills for supporting developers across project teams
- Analytical approach and attention to detail for auditing code quality and identifying architectural deviations
- Ability to manage support tickets across multiple projects while maintaining corporate standards
- Pega Certified System Architect designation
- Progression toward or completion of Pega Certified Senior System Architect certification
- Pega Constellation experience
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
