Creative Dining is hiring immediately for a full-time Retail Supervisor.
- Location: 3201 Burton St SE Grand Rapids, MI 49546
- Schedule: Full time schedule. Tuesday - Friday 10 am - 6:30 pm, Saturdays 8 am - 4:30 pm
- Requirement: 1-2 years of experience required.
- Pay Range: $20-24
YOU'D MAKE A GREAT ADDITION TO OUR TEAM! At Creative Dining, we believe in the power of hospitality to create connections and build community. If you’re passionate about culinary excellence and making a real impact, you’ll be a perfect fit for our team, where integrity, creativity, and teamwork are at the core of everything we do!
As the Peet's Coffee Retail Supervisor, you will oversee daily café operations and ensure an exceptional guest experience. You will lead the barista team, support high‑quality beverage and food production, and maintain strong service standards while operating efficiently and responsibly. You’ll work closely with the broader dining services team to keep the café running smoothly and consistently.
Essential Functions / ResponsibilitiesStaff Leadership
Supervise, train, and coach baristas and café staff.
Manage scheduling, performance evaluations, and corrective action when needed.
Sales & Daily Operations
Coordinate front‑of‑house activities, monitor product levels, and forecast coffee and food needs.
Manage inventory, track waste, and support adherence to budget goals.
Quality, Consistency & Café Presentation
Ensure beverages and food items meet quality and presentation standards.
Maintain a clean, organized, and safe café environment in line with health and safety guidelines.
Customer Experience & Community Engagement
Support customer satisfaction through friendly service and quick issue resolution.
Assist with in‑store promotions, seasonal drink launches, and other marketing efforts.
Menu & Equipment Support
Contribute to menu planning, vendor coordination, and product selection.
BENEFITS FOR OUR TEAM MEMBERS
Full-time positions offer the following benefits to associates:
- Medical, Dental, Vision, Disability, Accident, Critical Illness Insurance & HSA Account with employer match
- Employer Paid Life Insurance
- Paid Time Off & Paid Holidays
- Quarterly Bonus Opportunities
- Complementary Meals During Shifts
- Earned Wage Access
- Retirement Plan
Positions located at Calvin University offer access to Calvin’s library and campus gym
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Creative Dining Services reserves the right to modify or change the essential functions of the job based on business necessity.
Skills Required
- 1-2 years of experience
- Available to work full-time schedule (Tue-Fri, Sat)
- Able to perform essential functions with or without reasonable accommodation
What We Do
Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience—one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be. At Creative Dining Services we know that dining is much more than eating a meal: it’s a social hub, it fosters culture, it brings people together and allows them to engage in their community. That’s why our vision is to be the most trustworthy, flexible and attentive hospitality partner. It is only by fulfilling our vision that we are able to accomplish our number-one goal: enhancing your community with the customized dining program you both want and need.
