Peer Support Specialist

Department: Care Coordination           

Manager Title: Assistant Director of Complex Care

FLSA Status: Non-Exempt

• Establish relationships to coordinate patient referrals between patient’s provider and referral source to promote patient-centered services and ensure all reports are received by PCC
• Provide linkage to medical and behavioral health services to patients receiving care in the emergency department and hospital
• Support patients connected to inpatient and outpatient addiction medicine services at serviced hospitals with transitions of care to PCC and partnering community organizations.
• Conduct community outreach and home visits to increase engagement of patients in health services
• Attend community outreach events as representative of PCC
• Collaborate with providers and patients to provide patients services needed for successful follow-up
• Openly identifies as a person who has lived experience or family member with lived experience of using/ have used substance use or mental health services when appropriate.
• Advocate on patient’s behalf if needed to ensure completion of referrals
• Decrease barriers to care, increase motivation, and foster open communication under direction and guidance of the Assistant Director of Complex Care.
• Demonstrates ways to become empowered and self-responsible.
• Promotes consumer engagement in substance use services if needed. 
• Co-facilitates groups with behavioral health consultants
• Provide self-help recovery services
• Maintains appropriate professional standards and provides appropriate follow-up for consumers.
• Achieve outcome-based metrics for performance
• Maximize services within care coordinator scope and refer to other staff as needed based on patients’ need and staff members’ position, licensure and scope of services
• Prepare data and documentation and have charts prepped for all applicable Case Management sessions
• Regularly attend and participate in monthly site team meetings
• Contribute to patient education materials and strategies to support care coordination
• Work with manager and team to create flow charts, workflows and document tracking process as needed
• Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
• Performs other duties as required and assigned

Education/Certification:

• High school diploma or GED required
• Associates or Bachelor’s degree in related field is preferred
• Current and valid CPR card
• Current and active: CADC, CPRS, or CRSS certification

Software Knowledge: 

• Proficient in MS Office Business Applications to include: Outlook, Word, PowerPoint, and Excel.
• Knowledge of EHR and reporting software preferred

Physical Demands:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Must be able to transport from one site to another
• Must be able to cover other shifts as necessary.

Language Skills:

• Ability to read and write proficiently using the English language.

Ability to:

• Follow through, assume responsibility, ensure accountability, and use good judgment
• Provide home visits to high-risk patients as needed
• Problem solve effectively and creatively
• Understand behavior as well as verbal and written communication
• Perform crisis intervention and mandated reporting if needed
• Understand and follow verbal and written communication
• Maintain professionalism under stressful situations
• Collaborate to achieve department goals and objectives

• Constantly communicate with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.
• Detailed oriented with the ability to work with minimum/no supervision
• Demonstrate flexibility to adapt to new situations
• Self-motivated and directed with the ability to prioritize and work efficiently under pressure
• Ability to work with a team