Peer Support Program Manager

Location:

Rosedale Office Building

Department:

Patient Relations/Services

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

Leads the development and implementation of a comprehensive peer support program aimed at fostering peer engagement and enhancing participant well-being. Guides the program from inception to sustainability, making modifications as needed. Collaborates with stakeholders to identify needs, designs training programs for peer mentors, and ensures that peer mentors are equipped to provide valuable assistance to program participants.

HOW YOU MAKE A DIFFERENCE

Individual well-being is foundational to our teams being able to provide exceptional, compassionate clinical excellence for our patients and families. Cook Children’s is committed to fostering an environment that values the well-being of those providing care. Healthcare workers are often most in need of help but least likely to seek it. Peer supporters help to validate experiences, build resilience and combat compassion fatigue. As a Peer Support Manager, you ensure our peer supporters are equipped to have these conversations and well supported by the organization. This program cares for the caregiver.

HOW WE MAKE A DIFFERENCE

The Cook Children’s Experience team’s mission it to give voice to what patients, families and team members see, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. The Peer Support Manager is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Qualifications

• Bachelor’s degree in healthcare, education, human services or a related field from an accredited college or university required. 

• Master’s degree from an accredited college or university preferred. 

• 3 years’ experience managing large-scale programs or projects in a healthcare setting required.

• Peer support program experience preferred. 

• Prior experience leading or supervising staff preferred.

Licensure, Registration, and/or Certification

• Peer Support, Mental Health First Aid (MHFA) or relevant well-being program certification preferred.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.