Peer Success Manager

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in United Kingdom
Remote
Entry level
Information Technology • Software
The Role
Onboard partners into an industry-specific peer group by presenting program systems and processes, setting expectations, guiding completion of action items, and ensuring readiness for program participation. Maintain knowledge as the program scales, support Program Management, and attend quarterly partner meetings to provide logistical assistance and networking.
Summary Generated by Built In

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

We are looking for an enthusiastic team player with excellent communication skills to onboard our clients (partners) into our industry-specific peer group. As the program grows there is the opportunity for the Onboarding Manager to transition into the TruPeer Program Manager role as the cohort continues to grow in EMEA.

Job Description

  • In the role of Onboarding Manager your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Program Manager.  The Onboarding Manager’s goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Program Manager.

Responsibilities

  • Guide and present new partners through the one-on-one meetings to train on peer systems and processes
  • Set appropriate expectations for partners regarding peer and what success looks like in our program
  • Maintain knowledge and understanding of the program as it continues to scale
  • Aid the Program Management team when necessary
  • Travel to quarterly meetings and network with partners in addition to providing logistical assistance

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Skills Required

  • Excellent communication skills
  • Enthusiastic team player

Kaseya Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.

  • Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
  • Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
  • Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.

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The Company
HQ: Miami, FL
5,000 Employees
Year Founded: 2000

What We Do

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.

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