GENERAL STATEMENT OF DUTIES:
The Elevations Clinic Treatment Program Peer Support Specialist provides person-centered, mental health and wellness focused support within a licensed behavioral health clinic. The Peer Support Specialist uses lived experience to offer supportive services that promote hope, self-advocacy, and connection. The Peer provides mentorship, emotional support, wellness coaching, and assistance with developing coping strategies, goals, and life skills. Based on client interest, the Peer may also facilitate or co-facilitate peer support groups.
KEY ESSENTIAL FUNCTIONS:
Peer Support Services (Individual & Group)
- Provide billable 1:1 peer support services during daily scheduled hours both on site and/or in the field.
- Support clients in developing personal goals, coping strategies, life skills, navigating services, improving self-management, and reconnecting with care.
- Use lived experience to foster hope, validation, and mutual understanding in a non-clinical capacity.
- Assist clients with connecting to appropriate community resources and supports.
- In collaboration with the clinical team, support client safety planning and other wellness-focused strategies within the scope of the peer role.
- Based on client need and interest, facilitate or co-facilitate peer support groups, such as:
- Wellness check-ins
- Wellness planning
- Coping skills
- Psychoeducation
- Stress management
Outreach & Reengagement
- Conduct outreach to clients who have missed appointments or disengaged from services, using phone calls, EMR messaging, or other approved methods.
- Coordinate with clinical providers to reengage clients and assist in scheduling or service connection.
- Participate in approved community outreach activities and assist with connecting individuals to available clinic and community resources.
Documentation & Compliance
- Accurately document all peer support services and outreach activities in the EMR (e.g., eClinicalWorks), following agency and payer requirements.
- Maintain strict compliance with HIPAA, confidentiality standards, and ethical peer support practices.
- Accurately manage and update records in both electronic and physical formats.
- Support consistent and organized clinic operations through reliable documentation and communication.
PEER SUPPORT VALUES:
This position is grounded in the core principles of peer support, including:
- Trauma-informed practice
- Mutuality and shared experience
- Respect for client autonomy and self-direction
- Empowerment, inclusion, and cultural sensitivity
QUALIFICATIONS:
Education & Experience
- High School Diploma or equivalent (required)
- Lived experience
- Provisional Peer Specialist Certification and hours towards professional certification within the requirements of the credentials
- Prior experience in behavioral health or peer support settings preferred
- Familiarity with Electronic Health Record (EHR) systems (e.g., eClinicalWorks) preferred
Skills & Requirements
- Strong interpersonal skills, emotional intelligence, and cultural humility
- Ability to maintain healthy boundaries and operate within the peer role (non-clinical)
- Proficient in basic computer systems (Microsoft Office, email, EMR)
- Comfortable working both independently and as part of a multidisciplinary team
- Ability to lead or co-lead structured peer groups
- Valid NYS Driver’s License
- Bilingual (Spanish-speaking) is a plus
Skills Required
- High school diploma or equivalent
- Lived experience
- Provisional Peer Specialist Certification and hours toward professional certification
- Prior experience in behavioral health or peer support settings
- Familiarity with electronic health record systems, such as eClinicalWorks
- Strong interpersonal skills, emotional intelligence, and cultural humility
- Ability to maintain healthy boundaries and operate within the non-clinical peer role
- Basic computer skills, including Microsoft Office, email, and EMR use
- Ability to work independently and with a multidisciplinary team
- Ability to lead or co-lead structured peer groups
- Valid New York State driver's license
- Spanish bilingual ability
What We Do
RISE Life Services is a not-for-profit organization that provides residential and supported living environments for people with intellectual, developmental, physical, emotional, and mental health challenges. Established as Aid To The Developmentally Disabled, Inc., the organization works to empower individuals to reach their full potential while helping families and caregivers avoid institutionalization. Its services include support across residential homes and community-based living settings.
