Description
POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services
POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).
POSITION DESCRIPTION:
A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm
• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
• Conduct reminder calls and follow-up for missed appointments
• Assist with re-engagement of clients who are lost to care
• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
• Facilitate peer support groups, education, and adherence assistance
• Conduct HIV and Hepatitis testing and counseling as trained and assigned
• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
• Maintain HIPAA compliance and professional boundaries at all times
• Document all client interactions and services in ECW and AIRS in a timely and accurate manner
• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
• Maintain positive and professional working relationships with clients, staff, and community partners
• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator
B. Data Entry and Program Support (2 Days per Week)
• Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks
• Ensure accuracy, completeness, and timeliness of all service documentation and data submissions
• Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies
• Adhere to all reporting timelines, data quality standards, and confidentiality requirements
• Support internal audits, chart reviews, and quality improvement activities as requested
• Maintain organized electronic records in compliance with agency and funder requirements
C. Professional Representation and Development
• Maintain a positive image of VIP Community Services in the community and within partner organizations
• Participate in job training, educational programs, meetings, and committees as assigned
• Attend all mandatory in-service trainings annually
• Attend seminars and trainings to support ongoing professional development
• Participate in team meetings and comply with all Health Services policies and procedures
Requirements
JOB COMPETENCY:
· HS Diploma or equivalent
· Prior experience working with the target population
· Excellent written and oral communication
· Ability to speak, read and write the English language
· Bilingual English/Spanish a plus
Minimum Requirements:
Lived experience required
• Excellent written and verbal communication skills
• Ability to speak, read, and write English required
• Bilingual English/Spanish strongly preferred
• Strong attention to detail and ability to manage both client-facing and administrative tasks
• Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems
JOB REQUIREMENTS/SETTING:
¨ Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
¨ Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed
Skills Required
- High school diploma or equivalent
- Prior experience working with the target population
- Lived experience
- Excellent written and verbal communication skills
- Ability to speak, read, and write English
- Bilingual English and Spanish
- Strong attention to detail and ability to manage client-facing and administrative tasks
- Basic computer proficiency and ability to learn eClinicalWorks and AIRS
- Familiarity with issues facing populations affected by HIV/AIDS, behavioral health conditions, or chronic illness
- Understanding of community-level work and collaboration with other organizations
- Ability to perform essential job functions using sight and digital senses or prosthetics
What We Do
Vocational Instruction Project (VIP) Community Services is a 501(c)3 non-profit organization dedicated to transforming lives and enhancing the community. It offers a continuum of comprehensive and integrated medical, behavioral, housing, and wraparound services, including primary and specialty care, as well as inpatient and outpatient substance use disorder services, serving thousands of children, adults, and families each year.
