Pediatrics Supervisor

Description

The Pediatrics Supervisor works on site and reports to the Pediatrics Service Line Director. Under the direct supervision and oversight of the Pediatrics Service Line Director, the Pediatrics Supervisor oversees staff, including Medical Assistants. They provide operational support by ensuring high-quality patient care, efficient workflows, excellent customer service and patient satisfaction and they support efforts needed to ensure appropriate resource utilization and access. The Supervisor will help support all initiatives related to the success of the Pediatric service line as directed by management. 

This position supports the organization’s mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community, accountability, and ownership.

Salud Para La Gente (Salud) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. Salud began in Watsonville in 1978 as a storefront free clinic, and became a FQHC (Federally Qualified Health Center) in 1992. With 4 health center sites, satellite and school-based health centers and over 500 employees, we provide high quality services to patients of all ages. We offer a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion.   

Duties and Responsibilities:

• Provides in-person oversight and management of staff, including Medical Assistants and supervises the daily operations of the Pediatrics service line in support of leadership and organizational goals. 
• Oversees efficient staffing and workflows to provide excellent patient care, service and access.
• Provides hands-on support, when unanticipated staffing challenges arise. In an emergency or in an unanticipated staffing situation, may temporarily perform clinical support functions to ensure continuity of patient care.
• Collaborates with the Director and staff to ensure high-quality patient care; participates in monitoring the quality of care provided and supports improvement initiatives, as directed
• Supports program compliance with internal and external regulations; supports audits by external entities. Adheres to regulations and requirements, including Central California Alliance for Health, Medi-Cal, California Department of Public Health, Santa Cruz County Public Health Department, and Salud Para La Gente’s Policies and Procedures, etc.
• Supports the management of up-to-date OSHA, HIPAA, and biohazard disposal logs to ensure clinic readiness for inspections.
• Supports financial initiatives, as directed. 
• Within the Pediatrics service line, effectively collaborates with the team to ensure high-quality and efficient patient care
• Participates in supporting ideas for service delivery improvements. Develops and maintains professional relationships with key stakeholders, including Pediatrics providers, staff, and administrators
• With the Director, oversees the clinic appointment calendar to meet the organizational patient access goals. Identifies, troubleshoots and coordinates scheduling solutions with staff and providers when they arise. Identifies areas for improvement. 
• With the Director, and support of HR, participates in the interview and hiring process; ensures oversight of successful training of pertinent staff; completes ongoing performance evaluations and improvement plans of Pediatrics staff
• In partnership with HR and Director, and in accordance with the Collective Bargaining Agreement, ensures compliant staff management; documents and conducts disciplinary actions
• Responds to patient complaints and incident reports. Documents, researches, and resolves incidents in collaboration with the Director. Addresses patient complaints and issues professionally and compassionately. Consistently adheres to and/or exceeds SPLG’s communication guidelines and expectations with patients, peers, and supervisors. 
• Ensures tasks and patient/provider follow up are completed by the MAs and staff in a timely and professional manner.  
• Conducts one-on-one meetings with supervised staff regularly.
• Supports the management of inventory, clinical supplies and calibration of equipment. 
• Other duties, as assigned. 

KNOWLEDGE OF: 

• Community health center operations
• Health care delivery systems’ administrative practices, organizational principles and procedures
• Health information technology including electronic health record systems
• Customer service and patient centered health home principles
• Government funding regulations and reimbursement policies
• Healthcare regulations
• Medical terminologies

ABILITY TO:

• Effectively train, coach, support and supervise staff on workflows and documentation standards
• Plan, direct, evaluate, and improve clinical operations, in support of leadership’s plans
• Write and speak effectively, including giving group presentations
• Communicate effectively and respectfully with people from different racial, ethnic, and cultural backgrounds and lifestyles, demonstrating a knowledge and sensitivity to their needs
• Develop and maintain effective and collaborative working relationships with staff, patients, the public, and external agencies
• Effectively manage employee conflicts and come to resolution
• Work effectively in a union environment. 
• Multitask and make decisions in a fast-paced environment; perform job duties accurately, effectively and in a timely manner
• Organize work and prioritize competing demands; manage time efficiently. 
• Understand when there is a need for clinic, hands-on support, to support the team. 
• Think critically; analyze complex issues comprehensively. 
• Proficiently use and train on standard technology systems such as Microsoft Office and electronic health (EHR) record systems and support staff with EHR educational needs
• Maintain absolute confidentiality of sensitive and protected information.

Requirements

MINIMUM QUALIFICATIONS

• Current national or CA state certification as a medical assistant from organizations approved by Salud; certification must have been continuously maintained for the past three years
• Current CPR certification 
• Possession of a valid CA Driver’s license and insurance
• Experience working in a union environment
• Experience training employees, both orienting new employees as well as providing ongoing training

DESIREABLE QUALIFICATIONS

• Bilingual Spanish/English strongly preferred

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

Work is performed primarily in a standard office environment with extensive interpersonal contact and frequent interruptions. Physical demands include sufficient ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to extensively operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information; see in the normal visual range with or without correction; hear in the normal audio range with or without correction. 

SALARY & BENEFITS

Salary: $77,552.55 - $94,265.61

Employment Type: Full Time

Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis.

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• Voluntary Long-Term Disability

Additional Information:

• Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
• On-call employees are eligible for California sick pay, pro-rated based on hours worked.

**Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and [email protected]].**