PC Lifecycle – Program Manager

Job Description SummaryPC Lifecycle is a complex, user centric service – which ensures our colleagues and contractors in GE HealthCare have a reliable, suitable PC for them to be as productive as possible in their role. The PC Lifecycle – Program Manager will initially focus on establishing and delivering a full PC refresh capability. In due course further initiatives will need to be delivered within PC Lifecycle. The PC Lifecycle – Program Leader will lead these accordingly.
When PCs reach the end of their expected life, they need to be refreshed with a new one. The planning, coordination and operation for the ongoing refresh of a global fleet of 70,000+ PCs, needs a leader to deliver this in a cost effective and user centric way. Within scope of PC refreshes are the financial, technology, forecasting and communication workstreams – which the need to be consolidated into an overall program of activity.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionRoles and Responsibilities

• Review the existing fleet of PCs in terms of an alignment to the policy of refreshing PCs every 4 years, and develop an approach for achieving this in the most optimal way.

• Ensure company priorities and strategies are incorporated into the PC refresh program.  Consider financial commitments, acquisition and divestitures programs and organizational development objectives accordingly.

• Understand the key elements of an ‘excellent’ user experience for the replacement of a PC, and incorporate and measure these into a standard refresh model.

• Capture the requirements for new functionality needed in the ServiceNow service management platform for effective PC refreshes.  Develop a roadmap for the delivery of these enhancements, and manage it accordingly.

• Manage the costs for the refresh portion of PC lifecycle, and support the objectives to deliver this within budget.

• Optimize inventory levels in ‘stock rooms’ across the globe to meet the PC refresh projections.  Flex the refresh throughput upwards to consume any excess stock, and downwards where stock levels are constrained, as necessary.

• Develop sets of metrics to show the successful outcome, timing, remaining pipeline and spend, for the PC refresh program.

• Ensure the catalog of PCs made available for users meets refresh objectives in terms of user preferences, standardization and cost.

• Manage targeted communication campaigns to ensure users within refresh groups are inspired and informed to engage and act as needed, to complete successful PC refreshes.

• Globally homogenize the operation and experience for refreshes as best as possible, and demonstrate this through the metrics.  Consider ways to achieve this with 93% of the existing PC fleet with the Dell Lifecycle Hub model, and the remaining 7% is through local / hybrid service models.

Qualifications

• Bachelors degree in a related field with 6 years of experience OR HS diploma with 10 years of relevant experience OR Masters with 4 years and Associates with 8 years experience.

Desired Characteristics

• Strong knowledge of ITIL processes

• Experience working in an operational environment

• Familiarity with versatile implementation options

• Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information