We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job DescriptionThe successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.
Qualifications- Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful.
- Experience in problem solving, and software installs remotely using LANDesk helpful.
- Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
- Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
- Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
- Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.
Work Schedule: Night Shift
Skills Required
- Diagnose and resolve Desktop/Laptop/Printer hardware and software issues
- Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMware
- Experience in problem solving and performing remote software installs using LANDesk
- Experience troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
- Proven ability to completely and accurately log and maintain all issues/requests using CA Service Desk
- Proactively seek opportunities for self-service/automation to reduce helpdesk call volume
What We Do
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress
