PBX Operator

Where compassion meets innovation and technology and our employees are family.

GENERAL PURPOSE OF JOB:

Operation of the Hospital’s calls handling system.  Answers all incoming calls promptly and courteously.  Completes the necessary service. Pages hospital staff, doctors and other personnel. Locates doctors and other staff who are “on Call and delivers messages. Monitors and plays vital role in all code alarms. 

• Exercising appropriate age-specific communication skills when interacting with customers, patients, and families. 
• Exercising appropriate age-specific safety practices when interacting with customers, patients, and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital and departmental policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
• Answers all telephone calls coming into the hospital main switchboard and forwards them to the appropriate person.
• Receives any messages or records from personnel and relays as appropriate.
• Pages physicians making rounds, hospital staff and resident physicians on call.
• Maintains calls and messages for Driscoll clinics and physicians offices after hours, weekends and holidays.
• Maintains a list of employee names and numbers as provided by the Human Resources department.
• Ensures all pending messages and information is relayed to on-coming relief operators.
• Monitors fire alarm console(s) and other systems in the Communication’s room and follows pre-determined protocols when these systems go into alarm.
• Utilize electronic system directories within the switchboard to verify staff/patient/departmental information (i.e. extensions, pager #’s, room #, etc)
• Follows departmental protocols for insuring patient confidentiality