Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Key Accountabilities
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problems faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer.
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Assist and support all launches and events.
- Communicate and motivate by promoting Agency, Regional or Prubsn challenges, incentives and contest to the Agency.
- Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
- Preparing for weekly planning and monthly reports.
Qualification and Experience
- Preferably a degree or related insurance & takaful qualification
- Minimum 3 years of related working experience with at least 1 year of managerial role, preferably in the insurance & takaful industry
- Proficient knowledge of insurance & takaful industry operations and products
- Strong knowledge of retention strategies and management of key accounts in the insurance & takaful industry
- Good track record in achieving sales target and be adept in agency distribution
- Right attitude and team-working attributes
- Must be meticulous with the ability to work under pressure
- Must be self-motivated with the ability to work under minimum supervision
- Good communication & presentation skills, pleasant personality
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- Degree or related insurance and takaful qualification
- Minimum 3 years of related work experience
- At least 1 year of managerial experience
- Knowledge of insurance and takaful industry operations and products
- Knowledge of retention strategies and key account management in insurance and takaful
- Track record of achieving sales targets and experience in agency distribution
- Strong communication and presentation skills
- Ability to work under pressure and with minimal supervision
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
