Payroll Support Specialist

Help at Home and its affiliates are the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.
Job Summary: 
In this role, you will serve as the Company’s front-line for solving employee payroll challenges, including issue resolution, answering questions, helping staff, training users on payroll technology, and more.
This is a remote role with the workdays and hours being Monday- Friday, 8:30am-4:30pm EST. 
As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

 Essential Duties and Responsibilities:

• Investigate, answer, and ensure completion of inquiries through ticketing system and phone call processing.
• Assist in the preparation of payroll reports.
• Provide support to payroll team related to weekly payroll processing.
• Upload payroll files for processing.
• Must be comfortable working in a metrics-driven call center/ticketing system environment as part of a structured day.
• Ability to build rapport, establish trust, and shine with professionalism.
• Over the phone and in writing, your communication style is clear and easy for our employees to understand and take-action.
• Support might also involve partnering with multiple business market and teams for troubleshooting and delivering a seamless employee experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our employees and department.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Proven ability to work effectively with frequent interruptions and fluctuating priorities and deadlines with demonstrated skill for detail and accuracy.
• Must be cognizant of various ongoing projects and future projects affecting schedules; work flows, etc., and be able to make decisions regarding work priorities.
• Effective communications skills, with ability to effectively communicate with a diverse group of people through inquiries and on the phone.
• Excellent interpersonal skills including courtesy, tact and cooperative attitude.
• Ability to collect, analyze, and interpret data.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple projects with hard deadlines simultaneously.
• Bilingual a plus.

Education and Experience:

• High School Diploma or equivalent.
• At least one year of experience in a customer service environment or payroll practitioner with systems experience.
• College degree a plus