Payroll Support Specialist

Posted 18 Days Ago
Be an Early Applicant
Phoenix, AZ, USA
In-Office
50K-100K Annually
Mid level
Fintech • HR Tech • Software • Financial Services
eBacon allows you to manage your federal payroll compliance needs in one simple and effective system.
The Role
Manage a dedicated client portfolio, process payroll accurately, troubleshoot payroll issues, support payroll procedures, integrate client submissions into payroll software, and answer employer and employee questions. The role requires strong customer service, multitasking across payroll cycles, and experience with SaaS payroll platforms. Construction payroll, certified payroll, prevailing wage, and PEO or ASO experience are preferred.
Summary Generated by Built In
Payroll Specialist - Client Success
Full-Time | $50,000-$65,000 DOE | Remote USA**
If you know payroll inside and out and you're good with people, this role was built for you.
eBacon is a Phoenix-based payroll and HR software company serving the construction industry. We're looking for a Payroll Support Specialist to manage a dedicated client list, run payroll accurately, and be the go-to person when a client's payroll needs troubleshooting.
Join a strong team at a company that's been growing steadily in a niche where we're genuinely the best at what we do.
Day-to-day:
  • Engage with clients via phone and web to identify and resolve payroll challenges
  • Provide technical support on payroll processing procedures
  • Manage integration of client payroll submissions into eBacon's software
  • First point of contact for employer and employee payroll questions
You're a fit if you have:
  • 3+ years in payroll processing or payroll support
  • Hands-on experience with SaaS payroll software (ADP, Paycor, Paylocity, or similar) required
  • Strong customer service instincts and genuine interest in helping people
  • Ability to manage multiple client payroll cycles at once
Nice to have:
  • Construction industry background
  • Exposure to certified payroll or prevailing wage work
  • PEO or ASO experience
Benefits:
  • Health, dental, vision, life, and disability insurance. eBacon contributes $575/month toward medical (or $100/month toward other ancillary coverage), so your out-of-pocket cost stays low.
  • HSA and FSA options available
  • 401(k) with 6% employer match, eligible after 60 days
  • 15 days PTO annually (years 1-4), 20 days starting year 5

**All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.
Who are we?
eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.
We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot.
 

Skills Required

  • 3+ years of experience in payroll processing or payroll support
  • Hands-on experience with SaaS payroll software such as ADP, Paycor, Paylocity, or similar
  • Strong customer service instincts and genuine interest in helping people
  • Ability to manage multiple client payroll cycles simultaneously
  • Construction industry background
  • Exposure to certified payroll or prevailing wage work
  • PEO or ASO experience
  • Legal authorization to work in the United States without current or future employer-sponsored work authorization
Am I A Good Fit?
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The Company
HQ: Phoenix, AZ
99 Employees
Year Founded: 2003

What We Do

eBacon is a software company that focuses on certified payroll and fringe benefit management for the construction industry. Our software solutions combine time tracking, fringe management, payroll and certified reporting to help contractors and subcontractors avoid risk and become more profitable. We design and develop all of our own software and applications. Because we have our own advanced inhouse development team, we’re able to rapidly respond to the needs of the market. This allows us to create amazing products that solve real world problems.

Why Work With Us

Be Curious and Creative We do not accept the status quo, we challenge thinking and ask why. Create Ravenous Fans We do this by delivering exceptional customer service to our clients and towards our internal team members. Don’t Take Ourselves Too Seriously We are not doing brain surgery. We defuse our stress with a lot of laughter!

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