The Role
Processes, prepares, and audits driver payroll and final settlements, researches and corrects pay discrepancies, and supports drivers and operations with payroll questions. Maintains pay codes and standard operating procedures, analyzes settlement errors, coordinates corrections, and identifies process improvements. This full-time hybrid role works Monday through Friday in Des Moines, Iowa, and reports to the Supervisor of Driver Payroll.
Summary Generated by Built In
Job Summary & Responsibilities
Environmental Demands Of The Job:
Typical office environment
Performs a variety of driver pay and settlement activities, including processing, preparing, and auditing inputs into the system. This ensures drivers are paid accurately and timely. Provide support to Ruan drivers with questions about weekly payroll.
Responsibilities:
- Responsible for processing and preparing driver payroll and final settlements on a daily and weekly basis with a high level of accuracy.
- Audit driver settlements for multiple operations using various pay packages. Work with operations to correct and reprocess any errors that are found to appropriate team member.
- Provide customer service support for drivers with pay issues. Be the point of contact for the driver, Operation, and Payroll. Correct any issues ensuring the pay and billing have been updated.
- Provide customer service to driver and/or operations by answering incoming payroll phone calls, or emails, related to pay questions or issues with the settlements on a case-by-case basis.
- Work with both external and internal customers to research and analyze driver pay audits and discrepancies.
- Research and correct any errors, and/or missing pay information for drivers' pay, follow-up when necessary.
- Identify opportunities for improvement in the payroll process and overall driver pay experience.
- Create and maintain standard operating procedures (SOP) regarding pay structure and pay codes in the system.
- Perform other job-related duties and special projects as required.
This is a full time position working a hybrid schedule in Des Moines, IA.
Schedule: Monday - Friday
Hours: 8:00am - 4:00pm
JOB REQUIREMENTS/MINIMUM QUALIFICATIONS:
Education: Associate, Vocational, or Technical Degree or equivalent work experience
Course(s) of Study: Business/Management/Accounting
Experience: 1-2 years
Type of Experience: Accounting/Payroll/Data Entry/Customer Service
Course(s) of Study: Business/Management/Accounting
Experience: 1-2 years
Type of Experience: Accounting/Payroll/Data Entry/Customer Service
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: people first, safety focus, enduring partnerships, expectational performance, and continuous improvements.
- Team member must have strong math skills with the ability to compute rates, ratios, and percentages. Must have basic computer skills and knowledge of Microsoft Office products, with proficiency in MS Excel. Must have good analytical skills and strong attention to detail and accuracy. Must have demonstrated ability to carry out detailed written and oral instructions. Team member must have an articulate and courteous phone voice. Requires ability to set priorities and accomplish duties with little supervision and direction in a timely manner.
Physical Demands Of The Job:
May work in excess of 8 hours per day, 40 hours per week, as required to perform essential functions. Team member will be required to stand, walk, sit, use fingers, reach with hands and arms, stoop, kneel, and crouch. Team member will present a neat, clean appearance of self, and use professional business etiquette and language. Must be able to operate office equipment; including telephone, copy/fax machine, personal computer, have reasonable accuracy and speed on ten key skills or/and keyboarding.
May work in excess of 8 hours per day, 40 hours per week, as required to perform essential functions. Team member will be required to stand, walk, sit, use fingers, reach with hands and arms, stoop, kneel, and crouch. Team member will present a neat, clean appearance of self, and use professional business etiquette and language. Must be able to operate office equipment; including telephone, copy/fax machine, personal computer, have reasonable accuracy and speed on ten key skills or/and keyboarding.
Environmental Demands Of The Job:
Typical office environment
Reporting Relationships:
Reports To: Supervisor of Driver Payroll
Direct Reports: None
Reports To: Supervisor of Driver Payroll
Direct Reports: None
Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
Skills Required
- Associate, vocational, or technical degree, or equivalent work experience
- Coursework in business, management, or accounting
- 1-2 years of accounting, payroll, data entry, or customer service experience
- Strong math skills, including rates, ratios, and percentages
- Basic computer skills and knowledge of Microsoft Office
- Proficiency in Microsoft Excel
- Analytical skills and strong attention to detail and accuracy
- Ability to follow detailed written and oral instructions
- Professional and courteous phone communication skills
- Ability to prioritize and complete duties with limited supervision
- Ten-key and/or keyboarding accuracy and speed
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The Company
What We Do
About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
